All Products & Services articles – Page 4
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Products & ServicesIn depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’
BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.
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PremiumElsewhere in BT Consumer: EE to update scam, spam prevention tech
EE to update scam, spam prevention tech.
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Products & ServicesBT’s commercial drone SIM a ‘stepping stone’ in UAV leadership aspirations
BT launches Drone SIM service for Business customers as series of pilots prove successful.
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Partnerships & AlliancesBeyond Now seeks deeper relationship with Deutsche Telekom
DT partner aims to help its customers achieve more than €1bn of revenue across their platforms.
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Partnerships & AlliancesTelekom Deutschland links up with Beyond Now on ‘Magenta B2B2X’ digital marketplace launch
Germany NatCo and Beyond Now expand partnership with collaboration on new platform play, targeting enterprises and their clients with voice, connectivity, 5G, data analytics, and IoT services.
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PremiumElsewhere in Vodafone Group: Vodafone Business adds workplace transformation products to roster
Vodafone Business adds workplace transformation products to roster.
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Products & ServicesO2 Germany cuts the ribbon on 5G SA
Telefónica Deutschland readies 5G standalone service launch, claimed to offer improved call quality and new use-cases.
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Products & ServicesVodafone Turkey gives TOBi a voice as automation drive continues
New feature intended to strengthen chatbot’s ease of use and minimise difference in customer experience between digital assistant and live representative.
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Strategy & ChangeBT bats away backlash against all-IP switchover
Campaign group withdraws from Digital Voice Advisory Group, claims that it has been “hoodwinked” by BT over promises to safeguard older customers.
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EventwatchT-Mobile will ‘lean into’ wireless partnerships, vows wholesale chief
T-Mobile Wholesale chief says it is “open for business” for Wireless-as-a-Service tie-ups, targeting IoT players, MVNOs, and startups. Partner-focused tech stack readied after BSS overhaul with Netcracker. AI- and Web3 - enabled services seen as offering fresh wave of growth opportunity. Alongside IT revamp, T-Mobile has refined go-to-market ...
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Products & ServicesVodafone Germany aims to build trust with caller ID API
OpCo offering CallerID to businesses and organisations, which displays name of establishment when making calls.
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Products & ServicesVodafone Business heralds Boundless Working portfolio
Portfolio aims to provide digital and mobile-first solutions focused on accelerating workplace transformation.
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Products & ServicesEE in-home connectivity backed by ‘evolved’ Qualcomm deal
BT taps Qualcomm relationship to trail Wi-Fi 7 services for EE customers.
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Products & ServicesTelekom Deutschland promises speed hike with 5G Hybrid
Hybrid package combines fixed and mobile networks, providing “significantly faster” broadband speeds at home.
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PremiumTelefónica to launch holographic call service in 2024
New offering, created in partnership with Deutsche Telekom, Orange, and Vodafone, expected to go live after MWC 2024.
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Innovation (R&D)Generative AI can ‘cut months’ from transformation, says BT
BT’s CDIO Harmeen Mehta: generative AI can cut “months, if not years out of our transformation”, but only if you “get to the tail”.
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PremiumElsewhere in Telefónica Germany: Telefónica joins local rivals on pan-European field test for digital ID wallets
Telefónica joins local rivals on pan-European field test for digital ID wallets.
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Products & ServicesT-Mobile US serves up a slice of 5G ANS for Red Bull
American NatCo showcases 5G SA network slicing at Red Bull event.
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Products & ServicesTelefónica hides away from tracking device contract renewal
Operator doesn’t bid to renew contract to provide ankle bracelets that monitor movements of those accused in Spain of gender violence (something it has been doing since 2009).