Latest – Page 64
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PremiumAtento notches growth in Telefónica CX relationship
Former Telefónica subsidiary Atento flags growth in Telefónica revenue as numbers return to pre-pandemic levels. Contact centre operator’s increased interest in ‘Multisector’ business not yet fulfilling revenue diversification ambitions, with Telefónica contract expirations looming.
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PremiumVodafone and Amdocs go again on CX improvement
Group-wide partner tapped to deliver CRM upgrade for Spanish OpCo. Tie-up marks an expansion of previous CX-oriented arrangement. Focus on helping facilitate Vodafone Spain’s “TechCo” transition and cost reductions.
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PremiumVodafone, Nokia partner on mobile network maintenance
Cloud-based collaboration on new system to “autonomously” detect mobile network anomalies before they impact customers. Roll out of service across all European markets slated for early-2022.
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PremiumTelefónica Tech teams with STC for security services
Strategic collaboration agreement with Saudi operator. Move follows security tie-ups in Southeast Asia.
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Network & InfrastructureTelefónica Argentina and Sion buddy up on provincial fibre
Argentinian OB to lean on third-party infrastructure to extend connectivity to harder-to-reach communities. Movistar looking at expanding reach of its city-centric FTTP footprint.
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Partnerships & AlliancesArqit CEO lets slip mixed feelings about BT links
Startup boss concedes that its partner is also a QKD competitor, which “changes the addressable market somewhat”. He also tellingly describes BT as “very cautious” at a time when terrestrial QuantumCloud on cusp of commercial rollout.
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Partnerships & AlliancesVodafone quietly steps into Gaia-X club
UK operator joins Deutsche Telekom, Orange, and Telecom Italia at the European cloud and data initiative. Gaia-X now has 300 members. T-Sys’s Adel Al-Saleh says scale, not US hyperscalers, are critical to the success of Gaia-X.
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Partnerships & AlliancesVodafone NZ goes lean as it splits from Group “mothership”
Former Vodafone OpCo’s new managers say unravelling of legacy IT snarl-up remains a work in progress and “fairly challenging”. “High-performance” business reset expected to deliver big earnings lift in current FY and beyond.
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PremiumQualitest expands 5G testing role
5G network expansion provides further opportunity to increase remit of software testing company Qualitest.
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PremiumTelefónica Tech likes to be in Cloud Garden with IBM
Duo launches hybrid cloud enterprise solutions based on AI and blockchain. Aim to make omni-channel customer support services more efficient and improve supply chain management. New set of services leverages recently upgraded Cloud Garden, a joint Telefónica–IBM initiative.
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PremiumVivo taps ADVA for network disaggregation
TIP-compliant software selected by Brazilian OB to support 5G rollout. Group extends IP Fusión network upgrade project to new market, with ADVA revealed as key enabler.
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PremiumVivo automates order management with Netcracker
Next phase in Vivo’s business system transformation.
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Suppliers & SCMVirgin Media O2 picks Ericsson for 5G SA core
5G core network to be hosted on Ericsson cloud infrastructure in VM O2 data centres.
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Suppliers & SCMMovistar preps 5G backhaul with SIAE Microelettronica
Italian supplier scores another microwave deal in Latin America. Another building block for coming 5G launch.
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PremiumElsewhere in BT Technology: BT taps iTrinegy
BT taps iTrinegy expertise for vRAN R&D; McRae sees optical future.
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PremiumElsewhere in BT Global: expanded Box partnership
Global opens fresh Box partnership; delivers Google managed security services.
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Strategy & ChangeElsewhere in Openreach; expanded FTTP rollout
Openreach expands FTTP rollout, and expands cablelaying contracts to support the plans.
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Partnerships & AlliancesTelefónica taps Viasat for Brazilian satcomms
Telefónica Global Solutions division ties with Viasat to target rural enterprise customers. Satellite communications an increasingly common alternative to terrestrial fibre services.
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Suppliers & SCMSmart shopping: Vodafone now using bots for buying
Vodafone Procurement Company says new autonomous platform switched on in June. Focus on extended reach and efficiency in long-tail buying. System could ultimately handle end-to-end sourcing for quarter of spend, unit suggests. Pega and _VOIS on enabler team.
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Suppliers & SCMBT protégé DoubleMe doubles down on 5G and MEC
3D image processing specialist highlights collaboration with BT, DT, Telefónica, Vodafone, and others to realise real-time ‘metaverse’ ambitions using 5G.