Latest – Page 109
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BT upgrades performance management across contact centres
Increasingly UK-based contact centre employees to see performance analysed with customer experience-focused analytics software.
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BT wins £5.1m NATO deal for support services
While uncertainty remains over many of BT’s European government projects, a renewed contract with NATO demonstrates Global Services’ ongoing ability to support intergovernmental entities.
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Cloudreach and BT link for hybrid options
BT will provide its cloud-native partner a way to provide services where physical control of critical applications is a priority, while Cloudreach may provide new opportunities for BT to deliver network and security services.
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Reports claim EE approved new Dixons Carphone terms
Reports claim EE approved new Dixons Carphone terms Source: Robin Worrall / Unsplash EE and rival operators O2 UK and Vodafone UK reportedly agreed new terms with Dixons Carphone that remove strict sales targets in contracts the struggling retailer has previously described as “unsustainable”. The now-amended contracts ...
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Software AG bags Vodafone Group IoT platform tie-up
IoT partner refresh continues. Deal yet to be formally announced.
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Ericsson Nikola Tesla lands another core and RAN win
Repeat win for HT’s evident preferred network running buddy.
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Long-range drone JV comes on radar
DT tries its luck on another long-view innovation investment.
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Vodacom snaps up solution provider IoT.nxt
Business development partnership upgraded. Suggestions that times have changed regarding operator tie-ups.
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Suppliers & SCM
VfI signs raft of deals for post-merger synergies
Fresh contracts with long-established suppliers Ericsson, HPE, and IBM. Merger partners wield more procurement power as VfI. Focus on back-office streamlining, virtualisation, and digital transformation. CEO Sharma says post-merger synergy targets are “ahead of track”.
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Iberian OpCos tout 5G game with cross-border roaming
Neighbours make friends on 5G cross-over.
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Nokia supports VfEg on user data consolidation project
Simplification and cloud buzzword boxes ticked.
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Suppliers & SCM
Vodafone in Huawei corner as trade war roughs up
Group continues to jump to Huawei’s defence. Vodafone backs research showing pitfalls of restricting Chinese supplier. OpCos face smartphone disruption as Google suspends business with Huawei. Prague Proposals imply Huawei is a potential 5G security risk.
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O2 UK extends Netcracker BSS/OSS deal
Netcracker solutions are expected to provide O2 UK with greater flexibility and responsiveness when introducing new service propositions.
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Strategy & Change
Lopez on the edge as Telefónica aims to tame complexity
With a fibre foundation topped with a virtualised network, Telefónica is aiming to create flexible services that adapt to customer needs. Edge computing key to service evolution, but will be driven by incremental benefits, not a single compelling killer application. As Telefónica focuses on becoming a technology-focused company, partnerships ...
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ngena tie-up to be dropped as T-Systems furthers refresh
T-Sys’ partner and portfolio shake-up reaches enterprise networking.
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Vodafone Group gets more NFV vim from VMware
Vendor’s telco cloud infrastructure active in 15 Vodafone markets. Vodafone hatches plans with Orange to make VNF onboarding easier.
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Strategy & Change
EWE fibre JV comes to life
Capital offset plan looks to be going ahead, boosting TDE’s fibre long-game.
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Nokia trumpets success of connected-car tests
DT to continue its collaboration with partners in the automotive sector. Partnership with Continental takes on broader remit.
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NatCos parade oneM2M to break IoT vendor lock-in
High hopes that prototype water-metering module, preinstalled with oneM2M software, is important step towards greater IoT interoperability.
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DT puts T-Mobile mark reset on pause
Move might hint at a broader refresh of Group–US links.