All Digital transformation articles
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TechnologyTelefónica Hispam duo bring in Netcracker for BSS update
Telefónica’s units in Ecuador and Uruguay push transformation agenda with adoption of new tools within Netcracker’s Digital BSS suite.
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PeopleStruggling Vodafone Germany changes Strategy & Transformation chief
Consultant Sven Müller brought in to drive turnaround effort from new position on the OpCo’s Executive Committee.
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Network & InfrastructurePhotonic networks: Orange and Telefónica predict energy gains, 6G benefits
European operator duo highlight the potential for all‑photonics networks to play an important role in achieving net zero goals in the near‑to‑mid term, also envisaging their role in future network technology.
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Operations25 years in the making: Celfocus primed for telco AI era
As Celfocus marks 25 years of bridging telco and tech, CEO Álvaro José Ferreira shares insights on AI’s transformative wave, including how the EMEA systems integrator empowers SPs through data-driven innovation, automation, and strategic partnerships with hyperscalers like AWS and Google.
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Strategy & ChangeBT seeking SMB gains with EY insight, Pega platforms
Under the hood: how BT worked with EY and Pega to achieve a 360-degree customer view, implementing AI-powered propensity models, data-driven decisioning and hyper-personalisation to step up SMB engagement.
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Innovation (R&D)Vodafone sees meaningful impact as AI hits CX and beyond
Operator’s AI director highlights significant improvements in CX for its chatbot users as multi-vendor AI raises standards and delivers consistency, also driving 20% lift in procurement efficiency. Ensuring usable and accessible data can be the biggest cost…
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Strategy & Change2024 vendor review: Telcos start feeling benefits of TechCo pivot
2024 may be the year telcos truly started to become TechCos, with GenAI, open RAN and cloud-native platforms reshaping CX, NetOpps and the industry landscape. Dive into how operators are overcoming transformation challenges, collaborating with vendors, and unlocking new revenue opportunities in this game-changing year. Available to all registered users…
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Strategy & ChangeSnowflake’s telco manifesto: Making the leap from TechCo to BizCo
Snowflake’s approach to telco focuses on enabling data-driven transformation, underpinning the collaboration, consistency and clarity that deliver measurable financial reward. From energy management to GenAI integration, the AI data cloud provider is partnering telcos to drive greater operational efficiency and unlock new enterprise opportunities in the digital era. Read more…
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Partnerships & AlliancesTelefónica hunts for fresh AI use-cases in Madrid
Group teams up with Madrid’s local government to explore potential AI use-cases in public sector, with a view to drive efficiency and scale the technology securely. Move adds to Telefónica’s growing list of AI initiatives, contributing to three-year strategic aims. Read more…
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Financial & PerformanceSpend: thrifty Telefónica high-fives on capex low
Q3 FY24: Operator reports reductions in capital intensity and opex, with widening implementation of AI and progress in delayed copper switch-off programme given much of the credit…
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Financial & PerformanceSafaricom pushes homegrown smartphones to keep mobile data momentum
Kenyan operator looks to boost 4G smartphone penetration to fuel customer and mobile data service revenue growth, but challenging economic conditions leaves consumers with less money to spend on new devices.
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Network & InfrastructureVodafone Albania chief calls for quality control on shoddy altnets
Chief Executive Balazs Revesz wants the country’s 200-plus broadband providers held to higher operational standards to spur take-up and investment.
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Network & InfrastructureDT seeks an Edge on the hypers with expanded European Telco Cloud
German operator says it now has multiple cloudified core network hubs in place in all of its Europe segment markets, plus Germany — creating a stronger platform for network management and delivery of more advanced 5G services.
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OperationsDT turns to GenAI to help navigate its own data
Californian player Glean joins Perplexity and OpenAI on DT’s GenAI roster, as Group refreshes partner base for billion-euro tech ‘impact’ push.
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Weekly BriefingsDeutsche Telekomwatch Weekly: refreshed T.Capital goes nuclear
Anticipated refresh of the Group’s tech ecosystem strategy sees org changes within T-Systems and Group Development.
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M&ABrazil’s Vivo eyes more B2B M&A after closing out IPNET buy
Up-to-BRL 230m acquisition of cloud services player finalised following greenlight from national regulatory bodies.
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Weekly BriefingsDeutsche Telekomwatch Weekly: T-Mobile stamps loyalty card
Strategy update from American operator dominated by tech-led efficiency and optimisation initiatives and partnerships.
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PeopleKirkby changes BT Digital guard: Mehta exits; Meakin earns cap badge
Latest Kirkby BT-Redefined trilogy: Departure of the Mehta, Rise of the Meakin, and Zen of the Watson. Read our analysis…
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Weekly BriefingsDeutsche Telekomwatch Weekly: another 100 AIs are born
Group Chief Executive uses Digital X to re-stress commitment to AI-enabled digital transformation.
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EventwatchDT’s Höttges swings for extra AI gains
CEO bigs up Group’s AI efforts, while railing against excessive bureaucracy in this field.