All BT Consumer articles – Page 12

  • btw326-people-generic
    Premium

    BT people moves: BT Sourced adds procurement expertise

    2021-06-22T09:29:00Z

    Rogers’ Barberis joins BT’s Dublin buying function as B2B VP. Openreach names new leads for partner management and fibre build as FTTP targets grow. BT Global Director Ladha heads for the door. HR rotations at Group and Enterprise.

  • Q4 FY20–21 — Consumer’s sporting chances
    Premium

    Q4 FY20–21 — Consumer’s sporting chances

    2021-06-13T01:00:00Z

    Pandemic is serialising Consumer’s A Tale of Three Brands in quarterly instalments. Two steps backward: premium vision at odds with painful realities of ARPU and competitive reality. 2021 bounce (and digitalisation progress) cannot come soon enough, but growth seen backloaded. Latest FTTP chapter set to see retail rivals hitting ...

  • Elsewhere in BT Consumer
    Premium

    Elsewhere in BT Consumer: Ofcom report sheet comes in

    2021-06-13T00:00:00Z

    Ofcom highlights areas-for-improvement (and differentiation) in customer service; BT Sport continues search for innovative partners.

  • Amdocs’ BriteBill swings into BT action
    Premium

    Amdocs’ BriteBill swings into BT action

    2021-06-13T00:00:00Z

    Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.

  • btw325-people-sultn-mahmud
    Premium

    BT people moves: new Director of Healthcare to lead NHS drive

    2021-05-25T08:39:00Z

    Sultan Mahmud brought in to lead on NHS partnership and estate digitalisation, drawing on experience as innovation guru in NHS Trusts. Strategy & Transformation team appointments at Consumer. Ex-Vodafone exec appointed Group Treasury Director.

  • btw325-tt-bt-q4-fy-results
    Premium

    Destination: new BT; ETA 2026

    2021-05-13T15:35:00Z

    Jansen again evangelising glorious digital future: five-year timescale reiterated, with promises of peak fibre investment passing and financial nirvana arriving. Stability predicted for FY21–22. Investors more interested in gruel on today’s menu rather than jam promised tomorrow. The court of public opinion may ultimately rule on five-year tax dodge. ...

  • Consumer moves up a gear on customer support
    Consumer (B2C)

    Consumer moves up a gear on customer support

    2021-05-02T00:00:00Z

    Bridget Lea keen to enhance engagement with customers, at home or in-store. New ‘door-to-door’ device repair service set for launch. Division attempting to ensure service resilience, with post-pandemic consumer habits under watchful eye.

  • Elsewhere in BT Consumer
    Premium

    Elsewhere in BT Consumer: planning law change welcomed

    2021-05-01T00:00:00Z

    Pricing revelations bring negative publicity; EE way down in customer satisfaction survey; UK government works to facilitate network expansion.

  • btw324-tt-bt-sport-stake-sale
    Strategy & Change

    BT in talks to sell BT Sport stake

    2021-04-29T11:25:00Z

    Early discussions with potential investors underway, as BT seeks strategic partners to “strengthen our sports business”. Volatile sports rights costs, and minimal benefits to ownership within emerging Consumer business model likely prompting talks. BT Sport rumours reignite Openreach sale speculation, underlining the Group’s need to find financial headroom for ...

  • btw324-tt-ee-5g-spectrum-auction
    Network & Infrastructure

    EE spins up spectrum to further 5G ambitions

    2021-04-27T12:18:00Z

    New licences put to use minutes after being issued, in partnership with Nokia. BT pays an additional £23m after initial low-ball auction, but Group still bagged “an excellent price”, says Consumer CEO Marc Allera. EE open to future spectrum trades as O2 and Vodafone sign their own deal.

  • btw324-people-generic
    Premium

    BT people moves: strategic appointments in health and banking

    2021-04-26T13:08:00Z

    BT continues its effort to grow into the healthcare industry with accounts leaders named at Enterprise. Unilever CISO joins Group as cybersecurity VP. BT Global’s Rycx targets Simplify programme expansion for MNCs. Board changes at soon-to-be subsumed OnePhone.

  • btw323-tt-drone-pankhurst
    Innovation (R&D)

    BT wants SIM-fitted drones as standard

    2021-04-19T13:25:00Z

    Head of BT’s Drone Solutions keen on developing out-of-the-box SIM card solution. Telco wants Project Xcelerate to showcase EE network’s suitability for BVLOS flights. Scaling drone-flight volumes in BVLOS environment a pressing challenge. Collaboration with US-based TEOCO in the pipeline to optimise flightpaths.

  • BT completes EE Digital Platform Services migration
    Network & Infrastructure

    BT completes EE Digital Platform Services migration

    2021-04-17T02:00:00Z

    Multiple EE services now based in Kubernetes-powered environment. New system “more flexible and ultimately cheaper”.

  • BT buys in to Enjoy personal service
    Partnerships & Alliances

    BT buys in to Enjoy personal service

    2021-04-17T02:00:00Z

    “Commerce-at-home” service provider earns four-year contract renewal. BT now an investor in the company as it weighs up a SPAC-delivered listing.

  • Rest of BT contact centres to adopt NICE tech
    Suppliers & SCM

    Rest of BT contact centres to adopt NICE tech

    2021-04-17T02:00:00Z

    BT deploys solutions from longstanding partner across “additional lines of business” to optimise processes and boost customer retention.

  • Elsewhere in BT Consumer: Extreme E rights nabbed
    Premium

    Elsewhere in BT Consumer: Extreme E rights nabbed

    2021-04-17T00:00:00Z

    BT Sport takes racing rights and targets Ashes renewal.

  • btw323-people-generic
    Premium

    BT people moves: Karonis replacement named at Enterprise

    2021-04-07T15:31:00Z

    Following the launch of BT Digital and BT Networks, Dave Matthews was appointed BT Enterprise CTIO to fill Karonis’ shoes. BT Non-Executive Director Cheshire takes a Chairman role at Spire Healthcare. BT Global SVP Roger Woodend departs for AWS.

  • BT reshuffles customer comms partner pack
    Consumer (B2C)

    BT reshuffles customer comms partner pack

    2021-03-31T00:00:00Z

    Strategic marketing consultancy Go Inspire displaces Williams Lea for below-the-line marketing contract. CCgroup and The Academy added to BT Consumer agency portfolio in brand awareness push.

  • BT Sport signs billboard deal
    Consumer (B2C)

    BT Sport signs billboard deal

    2021-03-31T00:00:00Z

    BT Sport launched a campaign with Ocean Outdoors to broadcast Champions League highlight reels on its digital billboards.

  • Elsewhere in Openreach
    Strategy & Change

    Elsewhere in Openreach: Superfast Cymru targets missed

    2021-03-28T00:00:00Z

    Outage in Bridgeton; progress update on Superfast Cymru Phase 2; Openreach partner on brink; 4.5 million fibred up.