All BT Consumer articles – Page 11
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PremiumElsewhere in BT Consumer: BT Sport picks up rights
Consumer unit enhancing support for, and engagement with, vulnerable customers; BT Sport picks up topflight rights.
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Partnerships & AlliancesSky “fundamental” to BT Sport strategic partnerships
As BT’s sports broadcasting division hunts for minority investors or strategic partners, CEO Jansen puts Sky tie-up front and centre. ITV backs away from chipping in, but remains keen on partnership.
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PremiumBT people moves: procurement revamp sees high profile exits
Changes for BT’s procurement leads past and present as Joshi and Lord make tracks. Maniar named CEO at now-wholly-owned converged offering OnePhone. BT’s Enterprise operation on the Iberian peninsula readies for high-profile changes, with CEO Ronda on the way out. Altnet challengers draw former BT and Openreach talent.
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Financial & PerformanceBT Q1 FY21–22: another toughie, but with promise(s)
Q1 reiterated as a road to a recovery that will materialise in H2. Consumer reviving but Global eponymously damned. Microsoft deal more than slideware. Virgin Media–O2 FTTP investment could be a backhanded compliment and gift to BT.
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Partnerships & AlliancesBT targets Amazon as key commercial partner
As Consumer embraces a platform strategy and seeks new partners to help boost customer value and enhance its billing relationships, a concerted effort is being made to woo internet giant Amazon. Relationship building reflects determination to achieve a “best for partnerships” strategic objective.
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Network & InfrastructureBT accelerates Huawei swap-out and sets 2028 full 5G goal
By 2028 EE’s 5G network to reach 90% of landmass and the remainder “on-demand”. Consumer and Network-fronted event intended to stake BT’s claim for national network superiority, and development of a platform for growth. Exacting ESN connectivity demands pinned as a reason for open access caution, but accelerated Huawei ...
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PremiumBT people moves: high-flying Finance swaps
Brenchley, Lockwood, and Smith pivot in executive finance positions across Group entities. O’Flaherty settled into permanent CIO posting, leaving interim MD, IT role vacant at BT Digital.
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PremiumElsewhere in BT Technology: Qlik’s cost-saving BT deal
Qlik trumpets cost-saving success in BT deal; “better trust models” needed to combat cyber risk; and G7 conference leads to UK–US R&D agreement.
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PremiumElsewhere in BT Consumer: BAI goes underground
BAI takes fibre competition underground and BT unveils a new set-top box.
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Products & ServicesQTV flagged as future user of BT’s Vena
BT Media & Broadcast supports remote production for Scottish Professional Football League. BT Sport’s Jamie Hindhaugh says remote production is here to stay. IP core being rolled out at Stratford studio.
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M&AMurdoch’s News UK steps away from BT Sport talks
News UK has pulled back from talks with BT regarding a partnership for the sports broadcasting business. Discovery and ITV said to remain in contention, with DAZN seemingly the keenest of the bunch.
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PremiumBT people moves: BT Sourced adds procurement expertise
Rogers’ Barberis joins BT’s Dublin buying function as B2B VP. Openreach names new leads for partner management and fibre build as FTTP targets grow. BT Global Director Ladha heads for the door. HR rotations at Group and Enterprise.
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PremiumQ4 FY20–21 — Consumer’s sporting chances
Pandemic is serialising Consumer’s A Tale of Three Brands in quarterly instalments. Two steps backward: premium vision at odds with painful realities of ARPU and competitive reality. 2021 bounce (and digitalisation progress) cannot come soon enough, but growth seen backloaded. Latest FTTP chapter set to see retail rivals hitting ...
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PremiumElsewhere in BT Consumer: Ofcom report sheet comes in
Ofcom highlights areas-for-improvement (and differentiation) in customer service; BT Sport continues search for innovative partners.
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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PremiumBT people moves: new Director of Healthcare to lead NHS drive
Sultan Mahmud brought in to lead on NHS partnership and estate digitalisation, drawing on experience as innovation guru in NHS Trusts. Strategy & Transformation team appointments at Consumer. Ex-Vodafone exec appointed Group Treasury Director.
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PremiumDestination: new BT; ETA 2026
Jansen again evangelising glorious digital future: five-year timescale reiterated, with promises of peak fibre investment passing and financial nirvana arriving. Stability predicted for FY21–22. Investors more interested in gruel on today’s menu rather than jam promised tomorrow. The court of public opinion may ultimately rule on five-year tax dodge. ...
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Consumer (B2C)Consumer moves up a gear on customer support
Bridget Lea keen to enhance engagement with customers, at home or in-store. New ‘door-to-door’ device repair service set for launch. Division attempting to ensure service resilience, with post-pandemic consumer habits under watchful eye.
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PremiumElsewhere in BT Consumer: planning law change welcomed
Pricing revelations bring negative publicity; EE way down in customer satisfaction survey; UK government works to facilitate network expansion.
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Strategy & ChangeBT in talks to sell BT Sport stake
Early discussions with potential investors underway, as BT seeks strategic partners to “strengthen our sports business”. Volatile sports rights costs, and minimal benefits to ownership within emerging Consumer business model likely prompting talks. BT Sport rumours reignite Openreach sale speculation, underlining the Group’s need to find financial headroom for ...