All BT Consumer articles
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PeopleBT Peoplewatch: B2B shake-up continues
25+ senior and strategic movers across BT, including another set of newcomers to the Business leadership team; GenAI lead heads off; and EE’s chief marketer leaves for Nuuday…
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Weekly BriefingsBTwatch Weekly: BT takes aim at competitors
Latest from BT and its ecosystem as the Group takes flak for advertising practices, puts more effort into its anti-Vodafone–Three merger campaign, and cools talk of Deutsche Telekom’s latest API play…
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Financial & PerformancePared-back Plusnet knocked back after axing mobile
Newly fixed-only operator sees customer base drop nearly 30%.
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PeopleBT Peoplewatch: Wholesale in transition as Business evolves
20+ senior and strategic changes at BT, including: more exits from BT Wholesale; fresh engineering setup at Openreach; architecture leadership moves; and strategic transformation appointments at Group and Business…
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Products & ServicesBT gets MAUD on air via Edgio CDN deal
BT’s efficient, ‘sustainable’ multicast-assisted transmission tech readies for live trials on EE TV platform.
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PeopleBT Peoplewatch: high-profile exits at Group, Openreach, amidst digital imports
20+ senior and strategic changes at BT, including a transformation guru brought in from KPN to lead Business recovery; policy and regulation in focus at Group level; IT architecture swaps at Digital; and convergence expertise imported to support EE ambitions…
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Weekly BriefingsBTwatch Weekly: CEO claims ‘solid start’ but warns of tumultuous year to come
Latest from BT and its interests, including: a Q1 report that tees up plenty of turbulence to come, but with a recovery scheduled within the next 18 months; a massive ESN contract in the works with BT despite equally substantial delays in recent years; and new digs for the former CEO…
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Network & InfrastructureEE handed £1.85bn ESN top-up, 5G SA upgrade
UK Home Office to award massive Emergency Services Network transition contract. ’Progress’ so far blocks competition and earns EE the deal, despite ten-year, £10bn+ programme delay…
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Financial & PerformanceBT Q1 FY25 Highlights: Kirkby claims solid start despite performance wobbles
CEO Allison Kirkby assures of a ‘solid’ start to the FY, but trouble at Business and Consumer suggest challenge ahead.
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Financial & PerformanceBT Q1 FY25 In-depth: adjusting to changing competitive landscape
Group revenue falls as competition proves fierce and challengers pinch subscribers. The usual trouble at Business, new headaches at Consumer, and reliable performer Openreach presents questions of its own…
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Financial & PerformanceBT Q1 FY25 Spend: more to do as headcount cull pays off
Cost transformation on track but with plenty still to come.
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Financial & PerformanceBT Q1 FY25 Guidance: on track despite Consumer fumble
Performance as broadly expected, and more challenge to come.
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Weekly BriefingsBTwatch Weekly: less tech, more outcomes for BT’s consumer and procurement teams
Latest from BT and its ecosystem, including calls from Consumer’s Kevin Lee to ‘forget the jargon’ and Chief Procurement Officer Cyril Pourrat on the centrality of AI to the future of buying. Infrastructure sharing in focus at Openreach; network executives exit; and Rivus folds after BT takes business elsewhere…
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PeopleBT Peoplewatch: network architects, private cloud gurus, convergence charge
Several high-profile and strategic changes at BT Group, including a new Chief Architect; a fresh face to tackle the consumer convergence sticking point; and an executive exit in India as the Group talks up its presence in the subcontinent…
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Public AffairsForget the jargon and give customers what they really want — BT digital chief
DTW24 – Ignite: Kevin Lee, Chief Digital Officer at BT Consumer, shared how the operator’s API-first, platform approach will help it keep up with fast-changing demands from consumers.
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Weekly BriefingsBTwatch Weekly: Kirkby earns Slim’s approval; Mehta ratchets transformation agenda
Latest from BT and its ecosystem, including Slim-affiliated investment and Kirkby priorities for asset monetisation. At DTW24, BT execs promoting transformation progress and shift to ‘platform thinking’ — also developments in innovation productivity, autonomous networks, quantum internet, ServiceNow integration, more…
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Strategy & ChangeAllera, Mehta team up to bridge BT’s digital divide, drive ‘platform-thinking’
DTW24 – Ignite: Chief Digital & Innovation Officer Harmeen Mehta joined on-stage by Consumer CEO Marc Allera to hype transformation advances as Digital overhaul impacts EE platform-building.
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Weekly BriefingsBTwatch Weekly: policy in focus as BT execs make the General Election rounds
Latest from BT and its ecosystem, including discussions of a political nature from a handful of senior Group leaders in the build up to the UK’s General Election. The future of TV, planning policy for network expansion, and the need for pro-innovation and investment changes all earned a mention…
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Weekly BriefingsBTwatch Weekly: Kirkby sets agenda as Group targets simpler, leaner, better
In-depth analysis of BT’s FY23−24 results, including the vision cast by CEO Allison Kirkby in her first full-year earnings call. Tweaks made to Group shape will redraw Business boundaries and target the division that has caused significant headaches in recent years. Consumer and Openreach are turning a corner, with the hard graft of the past few FYs soon to be leveraged and monetised. Developments elsewhere include: another delay to the all-IP landline migration; an Openreach executive exit; self-powered base stations; and a multimillion-pound fine from Ofcom…
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Financial & PerformanceBT FY23−24 Highlights: Kirkby unveils sharper BT; investors finally cheer
CEO Allison Kirkby lays out her vision for change, tightening the focus of her predecessor to pitch a simpler, nimbler BT Group with a ROCE mindset differentiated by CX. Network superiority remains central as impetus shifts from build to monetisation, without easing up on the former. With B2B a stubborn drag, the one major diversion from Plan Jansen: now UK-first, Global offloaded…