All Operations articles – Page 18
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Strategy & ChangeVodafone CFO: Shared Services at the heart of digital strategy
Finance’s Shared Services division was spark for Group’s digital strategy. Vodafone Group CFO Margherita Della Valle is not “empire building”. Shared Services drives efficiency, but not immune from cuts.
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OperationsISS on track to resolve DT deal setbacks
DT’s FM partner incurred one-off costs in 2020. CEO confident that DT contract will be “moving towards breakeven” in 2022. ISS shedding subsidiaries as part of new OneISS strategy. Former DT procurement chief joins ISS as head of German division.
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OperationsBT’s revamped Newcastle office set for re-opening
Operator to inaugurate opening of “one of first” upgraded offices under Better Workplace scheme. “First phase” of site redevelopment completed, with hybrid working practices helping maintain operations in meantime. Gosforth to prioritise employee welfare as a means to boost customer service.
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OperationsNew East London BT HQ preps for sale
One Braham, soon to be BT’s main office, is reportedly being readied for a £500m sale. BT due to move at the end of the year after leaving 81 Newgate Street.
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Vendor VoiceTeradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
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Suppliers & SCMHot property Sitetracker expands ties with Vodafone
Group buying and property units join forces to form new collaboration with project management software supplier. Sitetracker builds on collaboration with Tomorrow Street, securing tie-up with latter’s parent VPC.
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Network & InfrastructureMBNL embraces machine learning for predictive maintenance
JV working with Kortical, Blue Prism, and Greenhouse Intelligence. Algorithms predict mast cooling system failures to prevent overheating and outages.
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OperationsOTE hails completion of organisational revamp
Extraction of field and customer ops wrapped up as OTE seeks to bolster efficiency following challenging FY20. Early retirement programme continues to deliver savings.
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InterviewOpenreach pushes ahead in journey to agile
CTIO Colin Lees discusses three-year transformation project across IT, network, and processes to support FTTP rollout. Independent Openreach Technology division treads in parent’s tech footsteps. Adopts agile development where it can and organises into Tribes and Squads. Data strategy seeks “single source of truth”. Takes pragmatic approach to cloud ...
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Products & ServicesTelekom Security expands into OT systems
Magenta Industrial Security adds operational technology (OT) systems to Security Operations Centre. Partnership with Hitachi ABB Power Grids and Securitas to address energy sector.
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Network & InfrastructureDeutsche Telekom wraps up Austrian tower spinout
Another building-block added to multi-layered platform Group is bringing together in European tower space.
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Network & InfrastructureIndus Towers talks up ‘next-gen’ tech revamp
Former Finance Director of Vodafone Intelligent Solutions takes on CFO role at newly combined entity. Expanse moves come with Vodafone said to be contemplating selling part of its Indus stake to help out troubled Vi.
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PremiumPartner Markets: Vodafone’s scale-up substitute
Federation spanning 46 markets across the globe, with operators in New Zealand, Oman, and eastern Europe among recent adds.
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PeopleVodafone UK’s Jeffery jumps ship, and may not be last
Group loses another exec from layer below CEO Read’s increasingly thin top leadership. Home-market custodian and Read contemporary Nick Jeffery likely to have seen development opportunities limited in tightly-controlled upper echelons. Resultant vacancies in Group Operations and Strategy briefs pose a challenge in terms of introducing new voices.
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OperationsBT picks Belfast for legal relaunch
Multi-million-pound investment goes towards revamp of Group’s legal presence. Another BT function chooses to switch activities across Irish Sea.
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Public AffairsBT could face winter strike action
CWU ups the ante in the Count Me In campaign as employees back what could be the first national strike at BT in decades. New Birmingham office to be first regional hub in Better Workspace programme, but the pandemic is complicating other office searches.
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InterviewInterview: Telekom Security CEO Thomas Fetten charts growth course
Thomas Fetten gets to work on focusing T-Sec portfolio and charting course for growth, while looking for M&A, JVs, and partnership opportunities. Key growth areas include industrial control, cloud, and consulting. Regional focus is Germany, Austria, and Switzerland for now; geographic expansion planned for next phase.
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Suppliers & SCMISS expects write-off over Deutsche Telekom deal setbacks
Deutsche Telekom’s FM partner expects to record cost write-off as COVID-19 continues to throw spanner in works of its service ramp-up for Group. New CEO remains confident about future profitability of contract. ISS to present ‘strategy refresh’ in December.
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Strategy & ChangeCFO Werner in box seat on Telekom’s data strategy revamp
Telekom Deutschland’s money man overseeing data-driven modernisation programme, including effort to meld siloes through over-riding data lake. Data strategy seen as key to growth, efficiency, and customer experience goals.
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Vendor VoiceF5: telcos need allies for digital leap forward
In an interview with BTwatch, key figures from F5’s European operations discuss the application security service provider’s relationship with BT Group in the wake of securing a place on the telco’s streamlined list of 15 certified security partners. Richard Holben, the vendor’s BT Global Account Manager, and Ian Harris, ...