All Digitalisation articles – Page 8
-
Vendor VoiceTeradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
-
PeopleT-Mobile CIO Cody Sanford exits amid IT–digital reshuffle
Cody Sanford, Chief Information Officer and Chief Product Officer at T-Mobile US, is set to leave to pursue “external opportunities”. Chief Operating Officer Brian King steps into CIO vacancy. Wider reshuffle flagged to support new digital strategy.
-
Network & InfrastructureDT lends experience as Openreach preps for all-IP surge
Openreach drawing on minority owner’s learnings as it corrals the UK’s CPs towards digital voice services. Migration closely linked to fibre rollout, but timing may be dependent on CP retail plans as market joins BT in favouring IP voice services.
-
PremiumBT under fire in long-running NI public sector projects
Northern Ireland Assembly report slams contract extensions awarded to BT Group that cost taxpayers £120m. While civil servants displayed “indifference”, BT “ran rings” around them.
-
Partnerships & AlliancesVodafoneZiggo consults virtual twin on fibre rollout strategy
Post-trial, Dutch operator partners with Tata Consultancy Services on AI-based network planning — and perhaps other functions too.
-
Partnerships & AlliancesVodafone NZ pivots to improve post-sale performance
Former Vodafone OpCo jumps on CX/digital transformation train in a big way, in bid to raise profitability. Quadruple IT stack legacy of time in Vodafone Group one area of inefficiency to be removed. Two of top team shuffled out amid commercial reset, including long-time Vodafone exec Antony Welton.
-
Strategy & ChangeAs past nightmares recede, BT’s Jansen eyes health sector growth
Jansen optimistic on prospect of digital solutions reviving BT fortunes with the NHS. BT recruiting to support its NHS win back activity, as hundreds of millions of pounds are made available for health service IT upgrades, with increased focus on security.
-
Strategy & ChangeTelefónica targets SMEs in Spain’s digital recovery plan
Government pours billions into SME digitalisation programme. Telefónica marshals SME portfolio.
-
Partnerships & AlliancesHrvatski Telekom connects Split
HT and IT services subsidiary Combis take home smart-city platform contract, building digital transformation service for the City.
-
Partnerships & AlliancesAmdocs continues LatAm transformation
System services provider Amdocs further extended its Movistar Chile partnership to cover wireline and wireless services, mirroring Brazilian precedent set in 2019. eSIM management platform added on top.
-
Strategy & ChangeBT turns to disruptive AI veteran in pursuit of Ambition 2030
Airtel CIO Harmeen Mehta bringing even greater AI advocacy and a ‘big tech’ frame of mind to BT’s new Digital division. Philip Jansen looking at bigger picture beyond fibre rollout as he sees Group’s future in delivering a UK platform for software-defined services.
-
Network & InfrastructureOpenreach connects dots in Highlands and Islands
Regional fibre programme reaches its conclusion with targets surpassed. R100 scheme to pick up the baton in 2021 to continue superfast expansion to Scottish hinterlands.
-
Vendor VoiceSalesforce Industries: bringing cloud Vlocity to telco CX
As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...
-
Suppliers & SCMBT procurement relocating to Dublin
Group CPO Pourrat energising procurement transformation with a new standalone business. Move to Dublin officially linked to city’s Big Tech hub, but Brexit bridge may also prove useful. White-collar union Prospect “dismayed” by the plans.
-
Strategy & ChangeCWU plots against BT transformation plans
Union’s Bonfire Night declaration promises fireworks as BT attempts to simplify processes linked to redundancies. BT management under opposing pressure from investors to move more quickly to reduce headcount.
-
Strategy & ChangeVodafone Ireland pushes for greater digital engagement
OpCo has deployed the first 50 Broadband Connection Points as the long-gestated National Broadband Plan starts to take shape. Reveals measures that were required to deal with the effects of the coronavirus pandemic.
-
PremiumBT guidance: EBITDA recovery on horizon, sales rise fainter
Two more years of revenue decline ahead, but EBITDA improving and underpinning investment plans.
-
Strategy & ChangeBT deploys bot to get top techies talking
“Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.
-
Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
-
Vendor VoiceF5: telcos need allies for digital leap forward
In an interview with BTwatch, key figures from F5’s European operations discuss the application security service provider’s relationship with BT Group in the wake of securing a place on the telco’s streamlined list of 15 certified security partners. Richard Holben, the vendor’s BT Global Account Manager, and Ian Harris, ...