BTwatch

In depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’

2023-10-16T15:24:00

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BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.

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