All Voice articles
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Public AffairsBT beats landmark class action case, cleared of unfair pricing
Competition Appeal Tribunal dismisses first-of-its-kind collective class action against BT, having found it to be charging ‘excessive’, but not ‘unfair’, prices.
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Enterprise (B2B)T-Systems continues to amp AI capacity with new business unit
DT’s enterprise IT division is looking to AI to help it meet some ambitious medium-term revenue growth targets, and as well as recently flagging plans to expand its infrastructure platform, has now charged a new engineering function with the task of deepening its AI product portfolio and winning custom projects with clients.
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Financial & PerformanceTesco–VM O2 MVNO cracks £1bn sales nut
Tesco Mobile reaches ten-digit revenue milestone for the first time, as premium handset and postpaid sales continue to grow, though profitability proving more challenging in UK’s cutthroat MVNO market…
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Consumer (B2C)BT delays Digital Voice switchover, revamps all-IP rollout plan
BT needs more time to complete the switch to digital landlines but hopes Digital Voice customer conversions will go hand-in-hand with full-fibre upgrades.
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Public AffairsBT begins ‘robust’ defence in £1.3bn overcharging class action
BT takes to the courtroom to face groundbreaking “overcharging” lawsuit — argues no case, but presented as fleecing elderly for whom time of essence; with another class action in the works…
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Network & InfrastructureVi taps Anritsu to power VoLTE service assurance gains
Longstanding tie-up between Indian operator and Japanese platform provider said to produce service quality results.
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Network & InfrastructureAustria’s Magenta Telekom chooses Mavenir for cloud-native voice
Austrian NatCo shifts to software-defined approach for voice, enabling LTE and Wi-Fi-based services now, and paving the way for voice-over-New Radio in future.
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Strategy & ChangeBT bats away backlash against all-IP switchover
Campaign group withdraws from Digital Voice Advisory Group, claims that it has been “hoodwinked” by BT over promises to safeguard older customers.
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Products & ServicesVodafone Germany aims to build trust with caller ID API
OpCo offering CallerID to businesses and organisations, which displays name of establishment when making calls.
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OperationsDT consolidates European contact centre infrastructure
Group selects Sprinklr’s AI-powered contact centre-as-a-service.
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Partnerships & AlliancesBT builds trading bet with unified comms partnership
BT to integrate the Flexenet Private Wires connectivity into its unified comms and collaboration platform, BT Trading.
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PremiumVodafone Ireland continues investment in network evolution
Vodafone set to invest €500m in its network modernisation programme across the next five years.
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PremiumAST SpaceMobile to boost 4G in Brazil with TIM
SatCo ties with TIM to trial roll out of 4G coverage in rural areas of Brazil.
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Partnerships & AlliancesVodafone partners with Dubber on recording and AI services
Recording and AI capabilities to be integrated across multiple European markets, initially for Vodafone business customers in Germany and the UK.
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Partnerships & AlliancesVodafone gets Real on voice scam prevention
RealNetworks’ KONTXT software to be piloted for six months in Germany.
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Network & InfrastructureDeutsche Telekom gains clean sweep in 5G network rankings
Opensignal analysis recognises Telekom with clutch of awards, besting O2 and Vodafone across most metrics.
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Network & InfrastructureBT’s Allera: “we got it wrong” on digital switch-over
BT Consumer CEO Marc Allera hits pause on Digital Voice rollout amid public backlash about impact on elderly and vulnerable customers. Analogue-to-digital migration set to continue for those that want it, while BT deploys safeguards to assure concerned customers.
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PeopleDT moves AI beyond the lab with new lead
DT’s new head of AI, Jan Hofmann, signals broadening approach. Predecessor Claudia Pohlink takes on new role at Deutsche Bahn. Emphasis increasingly placed on AI-infused voice technology as a business enabler. Nemat giving thought to AI implications for society and suggests there should be a ‘Hippocratic Oath’ for AI ...
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Suppliers & SCMMavenir extends reach into Romania
Mobile-only business adopts Mavenir-supplied, cloud-native IMS. Engagement adds momentum to 5G plans. Mavenir adds (another) DT NatCo to client roster.
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Products & ServicesDT makes next-gen home improvements
Homegrown and open-source tech underpin consumer services strategy. New Home OS and Router OS in the spotlight. DT goes big on cloudification, voic-ification, and orchestration.