Vodafone sees meaningful impact as AI hits CX and beyond
Operator’s AI director highlights significant improvements in CX for its chatbot users as multi-vendor AI raises standards and delivers consistency, also driving 20% lift in procurement efficiency. Ensuring usable and accessible data can be the biggest cost…
This article includes:
- Events: Analysys Mason: AI in Telecoms.
- Geographic: Africa; Europe; Italy; Milan.
- Organisations: Analysys Mason; Ericsson; GitHub; Google; M-PESA; Microsoft; Snowflake; Vodafone Group; Vodafone Business.
- People: Ignacio Garcia; Jared Du Plessis; Jon Penrose; Rajiv Singh.
- Themes: AI; Azure OpenAI; Chatbots; Cloud computing; Customer experience; Data analytics; GenAI; GitHub Copilot; Internet of Things (IoT); Large language models (LLM); Machine learning (ML); Mobile money; Net Promoter Score (NPS); Procurement; Smart Capex; SuperAgent; TOBi.
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“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo
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