After taking a sledgehammer to the Group’s European footprint; initiating a shared services, Germany, and CX overhaul; and working to establish an ROCE-mindset, CEO Margherita Della Valle says the year represents a good start to her mandate. More to be done, of course, and much of this FY was spent laying foundation stones, but slimmed-down Vodafone intends to leverage agility to scale in fewer, ‘better’ markets, underpinned by a revamped commercial model…
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“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo
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