Vodafonewatch

NPS revival makes for happy shopping at Vodafone’s VPC

2021-06-08T08:29:00

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Source: Boudewijn Huysmans / Unsplash

Digital transformation at Vodafone’s procurement unit said to have driven positive Net Promoter Scores for user experience. VPC says it is now faster, more efficient, and has “happy” purchase orders. Process mining and machine learning driving further efficiencies.

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