Vodafonewatch

Genesys partnered for speech-based AI bot

2022-01-25T13:14:00

vfw204-tt-tobi

Source: Vodafone

TPG ties with Genesys and Google Cloud to launch an “upgrade” to its Vodafone TOBi chatbot. NLP integration set to improve voice channel triaging, with sales role touted in a future deployment.

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