All articles by Telefónicawatch – Page 37
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Suppliers & SCMFortumo provides carrier billing for Movistar España
Movistar España has implemented a carrier-billing platform from mobile commerce company Fortumo.
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PremiumTecnotree beds down in Peru
A new service delivery platform using microservice orchestration is expected to enable faster and more flexible development of commercial propositions for Movistar customers in Peru.
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Kennedy becomes giffgaff’s new Head of Commercial Partnerships
Sean Kennedy, Head of Devices and Pricing at giffgaff, took on a new role as Head of Commercial Partnerships.
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Valter Sousa becomes Head of Digital Infrastructure & Services Transformation at Telefónica Peru
Valter Sousa, Head of Big Deals & Outsourcing at Telefónica Peru, changed remit to become Head of Digital Infrastructure & Services Transformation at the Peruvian operating business.
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Bartz promoted to CTO at Telefónica Educación Digital
Mateus Bartz, Head of Video Operations Customer Experience at Telefónica, was promoted to Chief Technology Officer at Telefónica Educación Digital, the Group’s online learning solutions arm.
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PremiumChile: IDEMIA awarded verification contract
New verification technology from IDEMIA is expected to simplify the process of signing contract customers in Chile. Latest deal builds on success for the vendor in providing subscription management services in the country.
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PremiumColombia: IBM and Telefónica collaborate on automation
As Telefónica builds momentum on the use of bots within an automated network environment, IBM is providing technology and support to migrate customer management processes to bot-based systems. Telefónica Colombia centre of excellence on automation collaborating with KPMG on ongoing developments.
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PremiumVivo promote Medici to VP, Data and Artificial Intelligence
New role, Latin America, Telefónica Brazil
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PremiumSpain: Movistar intensifies premium approach
Movistar España is aiming to protect its big-spending customer base with VIP customer service benefits, as it continues to pursue a ‘more for more’ strategy. Commercial offering increasingly diversified through new digital services intended to bring Movistar customer relationship into new markets. While protecting its most valuable exclusive content, ...
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Telefónica appoint new Head of Events & Brand Awareness
Telefónica appointed Yolanda Benedito García as Head of Events & Brand Awareness, supporting Telefónica Open Future, the Group’s innovation unit, including Wayra (the Group’s start-up accelerator). García was previously Visual Arts Director at technology event organiser Futura Networks.
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Telefónica appoint new Legal Director for its digital business
Manuel Jiménez Larraz was appointed Legal Director of the Group’s digital business. Jiménez was previously Senior Legal Counsel for the Group’s devices unit.
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Telefónica HispAm appoint Ruperez as Director of Controlling and Reporting
Ignacio Ruperez, Director of Planning, Economic Analysis and Chief Digital Officer Controlling at Telefónica, took on a new role as Director of Controlling and Reporting of Telefónica HispAm, the Group’s Latin American division.
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Telefónica Peru appoint new Director of Digital Channels and Customer Service
Appointment Telefónica Peru appointed Mauricio González Castelazo Kleimann as Director of Digital Channels and Customer Service. Castelazo previously fulfilled the same role at Telefónica Mexico.
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Telefónica Deutschland appoint new Head of Mobile
Telefónica Deutschland appointed Markus Keller as Head of Mobile. Keller was previously VP at life and health reinsurance solutions provider Munich Re Canada.
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Telefónica España appoint new Head of Terminal Value Proposal
Edgardo Portugal Fernandez, Head of Mobile Commercial Offer at Telefónica España, took on a new role as Head of Terminal Value Proposal. In his new position, Fernandez is responsible for mobile equipment, including defining the value proposition, pricing strategy and launch campaigns for terminals.
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Products & ServicesMovistar Chile first LATAM operator to offer carrier-billing for Apple content
Movistar Chile claimed to be the first operator in Latin America to offer its customers carrier-billing for Apple’s digital content.
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PremiumOfcom launch consultation on proposed amendments to spectrum licences
Ofcom launched a consultation on proposed amendments to the spectrum licences held by the UK’s mobile network operators that would reportedly support the introduction of 5G services in the country.
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Suppliers & SCMTelefónica extends work with Amdocs in LatAm
Amdocs reinforcing its position as a support systems partner-of-choice in Latin America, with continued Blanco blessing. Indications that vendor is in-step with Telefónica priorities surrounding replicability of systems across operating businesses through the use of APIs.
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PremiumBenjamins on Telefónica’s AI ethics and data development
Telefónica confident in the flexibility of its AI approach for adapting to local requirements while maintaining Group standards and expectations. Commercialisation of data analytics and AI capabilities gathering steam through LUCA projects with public sector bodies and multinational customers. Baked-in ‘ethics by design’ seen as fundamental to developing viable ...