All Suppliers & SCM articles – Page 13
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Suppliers & SCMNPS revival makes for happy shopping at Vodafone’s VPC
Digital transformation at Vodafone’s procurement unit said to have driven positive Net Promoter Scores for user experience. VPC says it is now faster, more efficient, and has “happy” purchase orders. Process mining and machine learning driving further efficiencies.
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Products & ServicesMediaKind trumpets role in Movistar+ VoD upgrade
Media technology specialist builds on long-term partnership that began in its former incarnation as Ericsson Media Solutions.
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Suppliers & SCMNokia supplies “final piece” in Spain’s IP Fusión jigsaw
Telefónica España apparently on home straight to complete “end-to-end” IP network transformation. Latest Nokia kit deployment aimed at extending 5G, FTTH coverage to rural and remote areas.
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PremiumHispam taps Vubiquity for Movistar Play content
Amdocs Media company expands Telefónica footprint from Brazil to Hispam. Vubiquity provides content acquisition for Movistar Play.
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Suppliers & SCMMovistar selects Nokia for 5G in Chile
Telefónica Chile gets on with 5G rollout amid uncertainty about its future within the Group.
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Partnerships & AlliancesO2 adopts ‘conversational’ AI-based platform
Operator purchases three-year licence, with AI tech set to support long-term aim of becoming CX “champion”.
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Suppliers & SCMVodafone cancels Arch Summit 2021
Cancellation blamed on coronavirus-inflicted restrictions on travel. 2022 dates to be announced in “coming weeks”.
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Suppliers & SCMThe Nucleus Option: Vodafone bets big on Google
Vodafone promises data-driven business revolution by shifting to cloud-native data management and analytics platforms. Group sees “hundreds” of opportunities for business improvement in both commercial and operations spheres. Deal will come with Hotel California concerns surrounding Google hookup. Roadmap unclear for huge undertaking. Questions yet to be answered over ...
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Suppliers & SCMSlovak Telekom signs transponder deal with Intelsat
Slovakian operator and pay-TV subsidiary DIGI increasingly reliant on 1° West satellites. Move also supports launch of new TV channels in the Czech Republic. Longstanding relationship bolstered.
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Suppliers & SCMAtento targets ‘reshaped’ Telefónica relationship
Contact centre operator Atento claims largest share of Telefónica CX spend. As Atento-Telefónica MSA expiration nears, the priority is to “earn” business from the operator going forward. Telefónica eyes CX digitalisation in ongoing operational efficiency drive.
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Partnerships & AlliancesVodafone tools up for data-driven future
Group is deploying tools from Mehrwerk and Qlik to help implement its ‘digital first’ strategy. VodafoneZiggo is using Qlik Sense to turn its workforce into ‘data-driven employees’.
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Suppliers & SCMBT buys into blockchain-based vendor monitoring group
Tech-led transformation of telco’s procurement operations continues via adoption of IBM-backed Trust Your Supplier system. Group joins Vodafone, DT, and Verizon in backing new scheme. Move support category-aligned setup of standalone ProcureCo in Dublin.
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Partnerships & AlliancesBT Wholesale opens Partner Plus programme
New programme launched with myriad growth opportunities attached. Much in-demand brand-association rights promised for those deemed “eligible”. Long-time partner Spitfire named as Wholesale’s first “Elite” partner.
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Suppliers & SCMRicoh flags widening Vodafone role
Longstanding IT services partner expects to have more opportunities in areas such as digital workplaces, data and analytics, and cloud infrastructure.
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Suppliers & SCMHT Mostar renews ENT ties
New arrangement will underpin the “further modernisation” of telco’s mobile network.
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Network & InfrastructureDT highlights further mmWave tests with Ericsson
Group moves from E-Band to W-Band in ongoing 5G mmWave backhaul trials.
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Suppliers & SCMTelefónica Chile signs PPA with Acciona
Sustainable energy supplier offers renewables leg-up to Chilean OB, with significant cuts to CO2 expected. Existing Telefónica–Acciona relations expanded, with telco pursuing vendor engagement strategy. Telefónica Mexico quietly reaping rewards of PPA too.
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Suppliers & SCMBT taps Blackbird for in-cloud video editing
Content operations team to adopt new editing software, with Group seemingly keen to retain some form of remote working model post-COVID-19. Blackbird CEO says BT’s green credentials chime with its own. Eleven Sports and Liverpool Football Club join BT in vendor’s expanding client ecosystem.
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Suppliers & SCMRest of BT contact centres to adopt NICE tech
BT deploys solutions from longstanding partner across “additional lines of business” to optimise processes and boost customer retention.
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M&Ahubraum-backed Flexperto sold to RGI
The software provider, one of hubraum’s first investments, is acquired by insurance tech specialist RGI Group. Communications SaaS provider Flexperto claims to have seen significant growth during lockdowns.