Operations & Transformation
All the latest news, insight and analysis regarding the operations and transformation of BT, Deutsche Telekom, Telefónica and Vodafone.
Liberty Global targets $200m+ in savings through AI
The European group has quantified how much it expects to save in operating costs from deploying artificial intelligence across its telecoms assets over the next three years.
New Telefónica leadership wields hatchet on Hispam
Under new CEO, Group is on accelerating regional retreat, with at least four of Hispam division’s nine markets now in M&A spotlight. Exits being explored in Colombia, Mexico, and Argentina — representing well over half of Hispam revenue base. Peruvian business is placed in insolvency, meanwhile, after sale and infra separation plans stall.
Q3 FY24–25 Spend: Vodafone to hold the line as foundations laid for future returns
Q3 FY24–25: Prior year investment beginning to pay off, if management is believed, but mammoth task remains in the Group’s largest market. CFO Luka Mucic satisfied with capital allocation and intensity, without getting carried away…
BT Q3 Guidance: confident but under pressure
Q3 FY24–25: Having reduced revenue targets last quarter, BT now expects to hit FY goals even if under pressure to deliver in final three months.
BT Q3 Spend: savings on track thanks to job cuts, network upgrades
Q3 FY24–25: Efficiencies delivered through headcount cull and fibre migrations, with BT on track to hit financial savings targets…
BT Q3 In-depth: talk is good, but seeing will be believing
Q3 FY24–25: CEO Allison Kirkby remains optimistic about FY despite shaky Q3, but goalpost-moving last quarter left expectations low. The headlines are much the same: Consumer’s woe; Business’s rebirth; Openreach’s fibre charge. While the latter is still BT’s source of good news, there are awkward questions over each of the Group’s CFUs…
BT Q3 Highlights: is the tanker beginning to turn?
Q3 FY24–25: 12-months in and CEO Allison Kirkby continues to impose herself on the Group with yet more executive changes, but the needle on KPIs has scarcely twitched. Management remains optimistic about prospects at Consumer and Openreach, but latest Business reboot smacks of overseas defeat, as Q3 trading update builds on now-familiar ‘wait and see’ mantra…
BT seeking SMB gains with EY insight, Pega platforms
Under the hood: how BT worked with EY and Pega to achieve a 360-degree customer view, implementing AI-powered propensity models, data-driven decisioning and hyper-personalisation to step up SMB engagement.
DT reshuffle: Höttges retained while Gopalan heads state-side
Deutsche Telekom’s Board shores up strategic ambitions by securing the signature of CEO Tim Höttges on a two-year contract extension, and parachuting key lieutenant Srini Gopalan into its increasingly dominant T-Mobile US business to oversee digital reshaping and customer groups.
Deep dive: The politics behind Telefónica’s boardroom putsch
In bombshell move, Chairman and CEO José María Álvarez-Pallete forced out, following apparent boardroom coup by Spanish state. TelcoTitans considers the political backdrop, internal and national, as Indra’s Marc Murtra installed at helm…
MásOrange said to plan new B2B unit as part of growth ventures overhaul
Spanish operator is said to be eyeing further diversification as part of a wider strategy to drive growth and reduce debt.
BT shuts healthtech incubator as digital unit Etc. changes shape
‘Startup from within’ Etc. refocuses on a handful of more promising verticals, leaving healthtech out of future plans and prompting a change of tack for EV R&D. Comes amid wider innovation and incubation change at BT Group…
BT electrifies fleet, charges on with EV infra transition
The BT/Openreach fleet inches towards zero emissions with a 3,500-vehicle order from Ford, Stellantis, Toyota, and Renault, backed by gov grants. Challenges remain, but Etc.’s charging pilot rolls on with a new focus…
Openreach chases ‘one network’ architecture with Nokia Altiplano deployment
Access provider confirms Altiplano onboarding, adding further Nokia presence to FTTP infra.
2024 vendor review: Telcos start feeling benefits of TechCo pivot
2024 may be the year telcos truly started to become TechCos, with GenAI, open RAN and cloud-native platforms reshaping CX, NetOpps and the industry landscape. Dive into how operators are overcoming transformation challenges, collaborating with vendors, and unlocking new revenue opportunities in this game-changing year. Available to all registered users…