All Salesforce articles
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Weekly BriefingsVodafonewatch Weekly: dominoes fall as European restructure takes hold
Latest from Vodafone and its ecosystem, including new and expanded deals at Vodafone Business across IoT, unified comms, and more; Tomorrow Street swapping out partners in regular fashion; and ripple effect of European M&A continueing to be felt…
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PeopleEx-BT CEO Patterson takes chair of edtech company Kahoot
Gavin Patterson named Chair of new Board of Directors at recently privatised online learning platform company Kahoot.
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InterviewTesco Mobile’s CTO delivers the goods with tech refresh
Sally Marriott highlights work to supercharge innovation at Tesco–Virgin Media O2 joint venture, via wide-scale transformation programme. Assisted by Adobe and Salesforce, as wall as co-owner VM O2…
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PeopleGavin Patterson takes chair at utility platform player Kraken
Former BT chief to help scale cloud-based supply chain automation platform in the energy sector and beyond.
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Vendor VoiceProdapt: Domain specialist service providers can help telcos go beyond opex reduction
Telcos should zoom out of their opex focus and pursue the top‑line improvement potential inherent in their networks with enterprise customers, believes Prodapt.
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Venturing & InvestmentsSCALEUP X: Tomorrow Street hunts for Vodafone’s next wave of strategic suppliers
Tomorrow Street CEO Kenneth Graham aligns new acceleration programme with Vodafone’s priorities. Initial cohort (Armis, Cyware, Emplay, Greymatter.io, HeadSpin, Invia, Maxbyte, SourseAI, Vyntelligence, Workato) boasts north of $1bn funding, with top-tier backers including Atlassian, Battery, Brookfield, Dell, NetApp, Palo Alto, SAP, Sequoia, ServiceNow, Zscaler. Learn more…
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PeopleGavin Patterson adds new board roles post Salesforce
Former BT Group CEO in demand at enterprise software firms BuildOps and Wix after leaving Salesforce at the end of January.
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Partnerships & AlliancesT-Mobile taps Salesforce for ‘next-generation’ CX vision
Salesforce flags ‘transformational’ deal signing.
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PeopleGavin Patterson to leave Salesforce
Application provider says former BT Group CEO will step down from strategy leadership role in early-2023.
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Suppliers & SCMTelcoX research finds hyperscalers ascendant but not entrenched at Vodafone
TelcoX ‘voice of the customer’ insight into how Vodafone employees perceive Techverse and Dataverse suppliers. Vodafone remains work in progress for AWS and Google. Opportunities for vendors to sharpen their differentiation. Chinese vendors Huawei and ZTE retain significance despite tough externalities. Vodafone executives aligned on value of data, held ...
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PremiumTMUS takes to Salesforce unit Slack for remote working
Salesforce’s Gavin Patterson reveals US NatCo is increasing its usage of Slack. TMUS receives plaudits from Slack for its pandemic response.
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Strategy & ChangeTelefónica’s Rao hails bold approach to customer tech refresh
CTIO highlights ‘co-creation’ role played by partners such as Salesforce.
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Partnerships & AlliancesBT taps into Salesforce on enterprise CX
BT’s Amit Sharma provides insights into the Group’s collaboration with Salesforce on the implementation of Open APIs. Aim is to create a more automated, digitally-led customer experience for enterprises. Project sees adoption of iterative approach, with less ‘big bang’.
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InterviewOpenreach Tech team powers UK fibre build
CTIO Colin Lees shares impact of tech overhaul on network build. More effort on provisioning and repair in three-year transformation project. Openreach owns IT and Network strategy decisions; BT Digital and BT Networks are key suppliers. Three-supplier strategy for FTTP advances with Adtran, Huawei and Nokia.
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PremiumElsewhere in BT Group: BT Sourced gets hiring
New procurement team hiring; revamp of Plymouth office by 2022; BT hoping to go greener through PPAs.
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PremiumWipro and Tech-M back grand designs for O2 architecture
O2 aiming to halve product development times and shave a third off IT costs with a radical simplification of its IT architecture. Tech Mahindra and Wipro sharing responsibility as mass market and business systems separated. Salesforce also flagged as an example of the opportunity to adapt off-the-shelf solutions to ...
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Vendor VoiceSalesforce Industries: bringing cloud Vlocity to telco CX
As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...
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Venturing & InvestmentsSky high: DT backed AppsFlyer ups valuation to $2bn
Mobile attribution player earns Salesforce Ventures investment, extending DTCP-backed Series-D round earlier this year. Startup becomes double unicorn, revenue also heading in the right direction.
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Suppliers & SCMDeutsche Telekom to harness machine learning-based buying
DT’s finance and human resources shared services unit builds process mining expertise with Celonis. By 2025, DTSE aims to have machine learning-based recommendations for “Procure-to-Pay” process.