All Retail vertical articles
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Public AffairsVodafone hit with £120m enrichment claim as nearly half of retail footprint launches action
61 plaintiffs, who either previously operated or still run almost half of Vodafone’s UK retail franchises, are claiming that commission cuts and other commercial decisions were implemented in bad faith to favour the operator over its partners. Read more…
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OperationsT-Mobile ramps up retail workforce ahead of price hikes
American NatCo appears to have reinforced its customer front line in Q1 FY24, as it seeks to keep pace on customer base growth while bedding in price rises.
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Weekly BriefingsBTwatch Weekly: BT adds to concerns about Vodafone−Three UK merger, EE Finance gets Patterson’s Glow
Latest from BT and its ecosystem of partners and suppliers in a week where the UK’s competition authority revealed the level of concern it has about Vodafone UK’s proposed merger with Three — with BT’s networks found to be one potential flashpoint. EE continues retail revamp; Etc. ignites EV charging trial; and Business advances its Portfolio makeover…
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Consumer (B2C)EE’s £6m bricks-and-mortar retail investment brings more customers, better connections
EE’s newest Experience store opened in Bristol, with nine more to follow in the next year as part of £6m retail investment.
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Weekly BriefingsBTwatch Weekly: BT plays long game on 5G SA, enterprise multi-cloud ramps up
Latest from BT and its ecosystem, including an exclusive interview with Business CTO Colin Bannon as the division sets about promoting its multi-cloud Global Fabric platform; Group CTSO Howard Watson tempers 5G SA expectations but sets vague timeframe; more from Openreach, Consumer, elsewhere…
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Network & InfrastructureO2 Germany eyes capacity gains after 1&1 exit
German operator plans to use capacity freed up by 1&1 transition to boost its own customer base while also expanding wholesale relationships.
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Strategy & ChangeVodafone kicks off European physical retail rejuvenation
New concept debuts in Romania as Vodafone looks to reinvigorate physical retail experience and boost customer interaction, but TelcoTitans TelcoX research questions whether CSP hearts are in bricks and mortar…
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Partnerships & AlliancesBang & Olufsen withdraws from more than 700 T-Mobile US stores
Danish maker of high‑end audio equipment “didn’t get the results” it wanted from operator partnership.
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Venturing & InvestmentsWayra Hispam invests in retail analytics provider Celes
Startup accelerator’s latest investment part of $1m funding round.
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Financial & PerformanceT-Mobile US still hazy on 5G ANS growth
Mike Sievert says NatCo doesn’t know when 5G ANS revenue will be “bigger than a breadbasket”.
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Financial & PerformanceQ1 FY23–24: Vodafone Spain rolls back retail presence as review continues
Della Valle confirms that 15% of OpCo’s retail stores have been closed as Vodafone gradually shifts distribution to “more digital channels”.
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Consumer (B2C)Virgin Media O2 levels up gaming ambitions
Operator goes toe-to-toe with other UK telcos in gaming sphere after launching ‘first venture’ into sector since merger.
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Consumer (B2C)BT’s new retail hub is a ‘glimpse into the world of new EE’
Consumer CEO Marc Allera says launch of EE Studio represents BT’s converged consumer ambition and strategic transformation.
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PremiumMWC: Telefónica powers XR retail in latest multi-access edge showcase
Telefónica joins KDDI, Mawari, and Sturfee in digital twin e-commerce demonstration, underpinned by GSMA’s Open Gateway API.
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OperationsTPG Telecom unleashes revamped wholesale unit
FTTB Wholesale moniker ditched in favour of Vision Network; will offer tiered residential services.
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PremiumElsewhere in BT Global: unit to “enhance” payments tech portfolio with Mako tie-up
BT takes payments to the cloud with tech buddy Mako.
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PremiumElsewhere in BT Consumer: FTTP customers to be offered Xbox Game Pass Ultimate
EE extends two-hour handset repair service to more than a third of its retail footprint; Plusnet joins Ofcom’s voluntary compensation scheme for broadband outages.
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OperationsVodafone flags German shop closures
Recalibrating German business to axe portion of retail network amid declining footfall.
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OperationsTPG cleared to separate wholesale and retail operations
Australian Competition and Consumer Commission greenlights ‘joint functional separation’ of the subsidiaries from 7 October 2022. Regulator believes the move will enhance competition in both segments. TPG is looking to create a new fibre-to-the-building (FTTB) wholesale business.
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PeopleVodacom payment specialist XLink appoints MD
Majority-owned secure payments processor XLink Communications appoints Thanusha Govender with a ‘stay-the-course’ mandate. Former Absa strategy lead replaces stalwart Marnewick.