Digital Transformation – Page 21
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Consumer (B2C)Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.
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PremiumBT people moves: IT executives reshuffled
IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all-important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High-profile alumni take advisory spots at UK regulators.
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Strategy & ChangeCould Telefónica exit Uruguay next?
Telecom Argentina reportedly mulling play for the Group’s local unit. Telefónica executives stress they remain open to all options to reduce its exposure in the Hispanoamérica region. Group continuing to experience frustrations in snakes-and-ladder-esque regional divestment programme.
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PeopleIT transformation lead Rachel Higham leaves BT
Higham, Managing Director of IT, leaves a vacancy currently plugged by key lieutenant Mark O’Flaherty. Exec appointed CIO at advertising giant WPP. Self-styled “Chief Sherpa” leaves with substantial transformation work still to be done, despite marked progress.
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Network & InfrastructureOpenreach connects dots in Highlands and Islands
Regional fibre programme reaches its conclusion with targets surpassed. R100 scheme to pick up the baton in 2021 to continue superfast expansion to Scottish hinterlands.
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PeopleEx-Deutsche Telekom CFO Dannenfeldt resurfaces at Ceconomy
Shareholders to confirm appointment of former Telekom CFO in early-2021. Deutsche Telekom veteran to help steer business through period of transition.
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Vendor VoiceSalesforce Industries: bringing cloud Vlocity to telco CX
As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...
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Suppliers & SCMBT procurement relocating to Dublin
Group CPO Pourrat energising procurement transformation with a new standalone business. Move to Dublin officially linked to city’s Big Tech hub, but Brexit bridge may also prove useful. White-collar union Prospect “dismayed” by the plans.
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Suppliers & SCMBT taps Qlik for data analytics prowess
BT aims to create a ‘data-literate workforce’ to improve how it exploits its vast troves of customer data for up-selling opportunities.
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Strategy & ChangeCWU plots against BT transformation plans
Union’s Bonfire Night declaration promises fireworks as BT attempts to simplify processes linked to redundancies. BT management under opposing pressure from investors to move more quickly to reduce headcount.
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Strategy & ChangeVodafone Ireland pushes for greater digital engagement
OpCo has deployed the first 50 Broadband Connection Points as the long-gestated National Broadband Plan starts to take shape. Reveals measures that were required to deal with the effects of the coronavirus pandemic.
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PremiumBT guidance: EBITDA recovery on horizon, sales rise fainter
Two more years of revenue decline ahead, but EBITDA improving and underpinning investment plans.
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Strategy & ChangeBT deploys bot to get top techies talking
“Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.
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Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
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Vendor VoiceF5: telcos need allies for digital leap forward
In an interview with BTwatch, key figures from F5’s European operations discuss the application security service provider’s relationship with BT Group in the wake of securing a place on the telco’s streamlined list of 15 certified security partners. Richard Holben, the vendor’s BT Global Account Manager, and Ian Harris, ...
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Venturing & InvestmentsDrone player vHive creates a buzz with DT
$4m investment seen as vote of confidence in drone hive SaaS platform. DTCP investment follows Deutsche Funkturm partnership for asset surveying and data gathering missions.
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Strategy & ChangeTelefónica distils Global Solutions
Kearney-orchestrated streamlining in line with Group restructure plans, and provides the opportunity for Telefónica to leverage its network reach further up the value chain. TIWS’ Beamonte to lead new unit, reporting into Tech boss José Cerdán.
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Strategy & ChangeBT’s Jansen plays for time on transformation
Eighteen months into the job, the BT CEO is striving to prove the business is on the right track, with a lower-key transformation than many expected. Jansen urging staff to adopt a “lean-in” approach with faster decision-making to accompany systemic change.
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Partnerships & AlliancesT-Systems saddles up Salesforce unit MuleSoft
T-Sys is augmenting its digital solutions strategy with Anypoint Platform. MuleSoft relationship in development over past two years.
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Partnerships & AlliancesStrict daily regime powered SAP–T-Systems corona app tie-up
Corona-Warn-App downloaded more than 18 million times in Germany. Project conducted with ruthless efficiency and met initial target. Next steps being planned: app to be rolled out in ten more countries, and T-Systems focusing on ways to grow overall impact.