All Customer service articles – Page 3

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    Premium

    Plusnet rated the most complained-about fixed broadband provider

    2019-09-13T14:57:00Z

    Plusnet, BT Consumer’s alternative internet service provider (ISP) subsidiary, was rated as the most complained-about fixed broadband provider in Ofcom’s Telecoms and pay TV complaints update for the first quarter of 2019.

  • Deutsche Telekom's "One App"
    Strategy & Change

    HAL’s odyssey: Deutsche Telekom grows API framework to drive savings

    2019-07-11T00:14:00Z

    Executives claim progress in Europe’s digitally-flavoured simplification plan, flagged at DT’s last Capital Markets Day. OneApp customer support platform nears full reach across Europe area. E-commerce and TV services next. Data-analytics layer in pipeline.

  • José Ramón Gómez Utrilla discussing Telefónica's AURA strategy
    Products & Services

    Telefónica ramps up AURA

    2019-07-11T00:05:00Z

    Telefónica provided insights into its AURA strategy, including more market launches. Microsoft’s position as a partner remains a core element of the project. Commitment reiterated to overcoming the challenge of combining local services with a central unified vision.

  • Customer support channels
    Suppliers & SCM

    LivePerson indicates positive T-Mobile US engagement

    2019-06-25T16:13:00Z

    LivePerson, the software vendor behind T-Mobile US’ (TMUS) Team of Experts and Message Us customer support channels, used a May 2019 Investor Day to paint a positive picture of how its engagement with the NatCo was going.