All Consumer (B2C) articles – Page 3
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Network & InfrastructureEE’s 3G to be shuttered by spring
Operator provides further details on 3G shutdown, with finalisation expected by March next year, nationwide sunset to begin in January.
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Financial & PerformanceBT Business boosted as Consumer made to pay its way
Reallocation of costs one month after FY22–23 announcement sees Consumer profitability and cash flow contribution slimmed down as Enterprise sees improvements.
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Consumer (B2C)Virgin Media O2 levels up gaming ambitions
Operator goes toe-to-toe with other UK telcos in gaming sphere after launching ‘first venture’ into sector since merger.
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Consumer (B2C)BT’s new retail hub is a ‘glimpse into the world of new EE’
Consumer CEO Marc Allera says launch of EE Studio represents BT’s converged consumer ambition and strategic transformation.
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PremiumBT barely bruised as up to a million disconnect broadband
Citizens Advice data shows swathes of households dropping broadband amid cost-of-living challenge, but BT metrics hold firm.
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Network & InfrastructureThe end of an era as Vodafone UK details 3G sunset plans
Network will be switched off across the cities of Hull, London, and Oxford this June.
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PremiumChile MVNOs feel the heat as Telefónica absorbs Simple
An email to its customers indicated that Simple Movíles will cease operations and see its customer-base transfer over to Telefónica Chile.
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PremiumOfcom under fire for sanctioning bumper price hikes
Regulator criticised for allowing major telcos to push ahead with mid‑contract price rises this April and May, some as high as 17.3%.
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PremiumElsewhere in BT Consumer: BT Sport announced explosive new branding
BT Sport announced explosive new branding
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PremiumOfcom muscles up scrutiny of UK telcos’ inflated in-contract price hikes
Regulator launches investigation into customer clarity on in-contract, inflation-linked price hikes, which nowadays can be well above 10%.
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Partnerships & Alliancesstc signs up to Telefónica Partners Program
Pair sign strategic collaboration agreement targeting “joint scale” and “presence”.
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PremiumBT declares faith in pricing mechanics in face of negative headlines
CEO Jansen showers plaudits on Marc Allera’s ‘machine’ for keeping customers in challenging times
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PremiumVirgin Media O2 joins massive price-hike club
Operator confirms average yearly prices will shoot up 13.8%.
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PremiumBT scrambles to explain massive price hikes
Group to raise most tariffs by 14.4%, based on December CPI rate and additional annual charges.
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PremiumT-Mobile boasts consumer strength, targets switchers
Preliminary Q4 results indicate strong FY22 for T-Mobile, with “record high” and “industry best” contract net adds.
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Strategy & ChangeUK altnet Giganet plots wholesale play to counter Openreach threat
After acquiring ISP Cuckoo, the altnet’s next move is opening its network. Wholesale is necessary to compete with Openreach and “just makes business sense”, says CEO Jarlath Finnegan.
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Partnerships & AlliancesMagyar Telekom picks ThinkAnalytics for user-targeted content
MT becomes latest NatCo to deploy Think360 platform for personalised TV viewing.
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Strategy & ChangeServing to stay in the game: McKinsey on risk-reward of going infra-free
Consultants argue that when telcos strip consumer businesses down and become ServCos, weaknesses hidden by network profits may be exposed.
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PeopleO2 turns to Vodafone’s Laukenmann to fill Consumer vacancy
Former Vodafone Germany Chief Consumer Officer Andreas Laukenmann switches to rival O2, filling the gap left by Wolfgang Metze’s transfer to Telekom.
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PeopleMovistar hires supermarket exec for digital refresh
Telefónica’s home market business seeks to up focus on customer experience improvement.