All Consumer (B2C) articles – Page 10
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PremiumBT Consumer completes customer service onshoring
BT Consumer flagged completion of the onshoring of all its customer service contact centres, which it claimed was ahead of a previously declared deadline of 31 December 2020.
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PremiumBT Consumer launched Digital Voice
The next step in the operator’s transition to all-digital, all-IP voice.
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PremiumBT extends 5G mobile offering
BT extended its 5G mobile offering to all customers, reversing an earlier decision to limit the high-speed service to premium Halo packages.
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PremiumAlonso sets out his stall as Digital Consumer Officer
Digital Consumer services arguably a secondary consideration in a unit dominated by executives with an innovation or entrepreneurial bent. Previously-launched Digital Home solutions and added-value services may get a burst of management attention in the early days of the unit.
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PremiumTelefónica IoT lauded by Gartner
Telefónica IoT was named a Leader for the sixth successive year in Gartner’s 2019 Magic Quadrant for IoT Connectivity Services, Worldwide report.
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PremiumO2 UK hits 5G 2020 target
Telefónica UK (O2 UK) achieved its target of reaching 20 5G locations by 2020, despite its comparatively slow start on launching commercial 5G in the country.
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Products & ServicesTelekom Deutschland launches tradespeople bundle
A customised service package for tradespeople, supported by two new app partnerships and a bundled iPad.
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PremiumBT Consumer pairs with Google for Stadia
BT deal with Google Stadia means consumers can access the new cloud gaming platform in the UK.
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PremiumTelekom’s BNG switcheroo completed
NatCo anticipates lower operations and maintenance costs. Consumers expected to benefit from quicker response times.
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Strategy & ChangeReprieve for Talkmobile as Vodafone UK revamps brand
Further step in Group’s reconciliation with virtual operators.
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PremiumBT’s H1 FY19–20 divisional round up
BT is continuing its balancing act of underlining the importance of being competitive in retail markets while not being dragged downwards on pricing. Jansen appears ready to fight all comers, while Consumer Chief Executive Marc Allera spends more time emphasising building services that can justify charging a premium.
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PremiumBT’s H1 FY19–20: Jansen warns this might sting a little…
In-line performance, and commitments to keep building transformational momentum, but medicine may have short-term side effects. Fibre acceleration revving up, but uncertainty, both political and regulatory, acting as a brake. Lowth committed to prudence, but open to upping investment. Consumer getting more combative, Enterprise hoping to ride the waves ...
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EE tops RootMetrics’ 5G tests in Cardiff and Birmingham
EE outperforms Vodafone in early tests of 5G performance in the UK.
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PremiumBT and EE sign up to BritBox
BT has been named a BritBox partner, which will create products and services around the TV streaming service.
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PremiumEE brings 5G to 14 more UK cities
EE launches 5G services in cities across the UK, including Glasgow, Huddersfield, and Liverpool.
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Products & ServicesVodafoneZiggo launches Wifi Assistant
Dutch OpCo releases tool to track and improve Wi-Fi performance in homes and offices.
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Products & ServicesVodafone Group revamps MyVodafone; puts app to work selling
Refreshed MyVodafone app launches; 16 markets targeted. Promises better personalisation. Leadership takes yet another shot at reducing retail costs. Forms part of Digital First strategy to upend retail channel model.
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Products & ServicesVodafone gets down to business with RCS
Group partners with Out There Media following two RCS-supported brand campaigns in South Africa. Vodafone’s Liz McCord: RCS Business Messaging is “the game-changer the industry has been waiting for”.
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Products & ServicesTelekom Deutschland’s GET CHARGE e-mobility app now available across Europe
Telekom Deutschland is now offering its GET CHARGE e-mobility application for electric cars in 29 countries across Europe, after debuting the solution during 2018.
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PremiumT-Mobile Netherlands rep tarnished after internet traffic routing disaster
T-Mobile Netherlands (TMNL) ignited a storm on Twitter and online forums over what appears to have been a disastrous and short-lived attempt to route fixed and mobile internet traffic via Deutsche Telekom’s (DT) node in Germany, rather than locally through the Amsterdam Internet Exchange (AMS-IX).