BT FY23−24 Highlights: Kirkby unveils sharper BT; investors finally cheer
CEO Allison Kirkby lays out her vision for change, tightening the focus of her predecessor to pitch a simpler, nimbler BT Group with a ROCE mindset differentiated by CX. Network superiority remains central as impetus shifts from build to monetisation, without easing up on the former. With B2B a stubborn drag, the one major diversion from Plan Jansen: now UK-first, Global offloaded…
This BTwatch article is available to TelcoTitans Professional and BTwatch subscribers. Sign in, subscribe now, or contact us for more details or if you have a relevant story. This article includes:
- Organisations: BT Group; Openreach.
- Geographic: UK.
- People: Allison Kirkby; Philip Jansen; Simon Lowth.
- Themes: B2B operations; Business; Capital allocation; Consumer; Cost transformation; Customer experience; Fibre build; Fibre monetisation; Geographic scale; Net promoter score; Operational discipline; Service simplification; Share price; Strategy.
- Events: BT Group’s FY23−24 results.
Register for free to continue reading this article
Join the TelcoTitans community and continue reading this article
By registering for a free account, you will get immediate access to the rest of this article, plus:
- Enhanced access to TelcoTitans with three free article views per month
- TelcoTitans Daily and Weekly newsletter briefings
“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo
Want full access to TelcoTitans content? Check out our subscription options.