All Vodafone Intelligent Solutions (_VOIS) articles – Page 2
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Partnerships & AlliancesAccenture stakes €150m in Vodafone’s commercialised shared services future
Vodafone extends Accenture ties to tee up commercialisation of _VOIS, with the vendor taking an equity stake along with providing talent and automation support.
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Strategy & ChangeVodafone’s _VOIS sets transformation goals as identity develops in post-pandemic era
Transformation initiatives set to top the agenda after a period of focus on onboarding new talent in the midst of the COVID crisis.
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Vendor VoiceProdapt: Domain specialist service providers can help telcos go beyond opex reduction
Telcos should zoom out of their opex focus and pursue the top‑line improvement potential inherent in their networks with enterprise customers, believes Prodapt.
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Strategy & ChangeVodafone UK to ship customer care overseas
Portion of customer care operations set to be transferred to _VOIS Egypt and contact support specialist Webhelp in South Africa.
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Suppliers & SCM‘Data is everything’: Quantexa supports Vodafone CX revamp
Vodafone’s Chief Data Officer Miryem Salah says Quantexa partnership is underpinning customer experience transformation project in the UK.
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PremiumVodafone completes withdrawal from Hungary
4iG Group and Corvinus tie up the acquisition of Vodafone Hungary.
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PremiumVodafone closes in on Hungary exit
Telco agrees binding terms with consortium over sale of Vodafone Hungary.
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Partnerships & Alliances_VOIS backs Egypt’s ambition to be outsourcing hub
Vodafone’s shared services unit signs five-year cooperation agreement with Egyptian agency to provide “joint incentive programmes” for job creation.
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PremiumVodafone Q2 FY22-23 Spend: Della Valle looks for another billion behind sofa
Updated cost-cutting programme targets “€1bn+” in efficiencies over three years, although only net of inflation.
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OperationsNew _VOIS premises for the “Bride of the Mediterranean”
New space to provide 1,000 new jobs.
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PremiumVodafone Q4 FY21–22 Spend: capex splurge quietens
All quiet following significant capex increase in FY20–21.
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Operations_VOIS payback: Vodafone’s automation factory accelerates savings
Vodafone’s systems harmonisation drive said to be delivering growing impact.
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OperationsVodafone flags German shop closures
Recalibrating German business to axe portion of retail network amid declining footfall.
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PremiumVodafone people moves: German leadership continues evolution
Vodafone Germany CEO replacement named; Networks lead confirmed; and Commercial Operations lead filled temporarily. Vodafone UK’s strategy chief Dixit set to join former CEO Jeffery at Frontier. Vodacom SA CEO Sharma confirmed departure leaving vacancy at the top. Vodafone Carrier and Partner Markets names regional management changes.
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OperationsCost-cutter and digitiser _VOIS: Vodafone’s agent of change lands in three new Local Markets
Vodafone Intelligent Solutions said to have created new bases in Albania, Turkey, and the UK. Group’s long-term centralisation efforts netted over €1.2bn in savings in the three years to March 2021.
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OperationsVodafone Spain staff set for more redundancies
Challenged Spanish OpCo initiates plan to remove another 500-plus people from its headcount. Another large-scale downsizing move made under cover of Digital Telco transformation, and as fodder for Group’s centralisation-led efficiency plans.
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PremiumVodafone people moves: Technology splits and board changes
Group board changes include Ahuja’s departure. Vodafone networks exec and TIP Chair Tenorio picks up Lime Micro chairmanship. Vodafone Spain continues leadership overhaul in Consumer, Enterprise, and Technology divisions.
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Suppliers & SCMSmart shopping: Vodafone now using bots for buying
Vodafone Procurement Company says new autonomous platform switched on in June. Focus on extended reach and efficiency in long-tail buying. System could ultimately handle end-to-end sourcing for quarter of spend, unit suggests. Pega and _VOIS on enabler team.
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OperationsVodafone banks on the Nile for flow of efficiencies
Group Annual Report sheds light on shared services transformation under the _VOIS division. Egypt emerges as the Group’s largest territory by headcount. CFO Della Valle points to _VOIS “role efficiencies” as it de-siloes, standardises, and harmonises operations.
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