More Latest Insight – Page 354
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Public AffairsPlusnet faces further negative publicity over billing issues
Plusnet, BT Consumer’s budget-brand internet service provider (ISP) subsidiary, faced further negative publicity over billing issues, after its system failed to take payments from hundreds of customers for a period of up to four months.
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PremiumBT commits to cut prices for out-of-contract and vulnerable customers
Ofcom set out a range of measures to help ensure that out-of-contract broadband customers pay fairer prices and providers offer better protection to vulnerable customers.
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PremiumBT Consumer faces continued scrutiny over broadband pricing
BT Consumer was hit with further negative publicity for overcharging long-term broadband customers.
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PremiumEE extends same-day smartphone delivery service to other major UK cities
EE extended its same-day smartphone delivery and set-up service across more of London and to Birmingham and Manchester.
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Premium5G up and running for BT Mobile
BT Mobile launched a range of 5G smartphone plans for consumer and business customers across more than 20 towns and cities in the UK, and aims to extend coverage to a further 25 locations, with speeds of 100Mbps–150Mbps, by the end of 2019.
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PremiumBT Consumer strategy feeds into Beyond Limits goals
Consumer division to spearhead BT’s refreshed higher profile through customer experience development and partnership focus in line with 2018 strategy. Superfast services become default, with free upgrades pushed to 700,000 FTTC holdouts. New products on the horizon, but details remain vague, and TV refresh pushed into 2020. Social projects ...
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PremiumBT Global People Moves, October 2019
Latest people movements include: David English, Andrew Lusher, Ishween Singh, Neil Sutton.
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PremiumBT Group People Moves, October 2019
Latest people movements include: Mark Chamberlain, Charlotte Gillan, Dan Harris, Mark Harrop, Johanna Lim.
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PremiumBT Consumer People Moves, October 2019
Latest people movements include: Andrew Kirkpatrick, Matthew Price, Ben Spencer.
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PremiumBT Enterpise People Moves, October 2019
Latest people movements include: Richard Harrap, Sally Fuller, Eric Witter, Maria Young.
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PremiumBT, TIP and Facebook launch third annual startup competition
BT Group, the Telecom Infra Project (TIP), and Facebook launched their third annual competition for startups in telecom infrastructure to join the UK’s TIP Ecosystem Acceleration Centre (TEAC), based at BT Labs in Adastral Park, Suffolk and Tech City in London.
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Suppliers & SCMSutton provides technology-focused update on BT Group’s 5G progress
BT’s Andy Sutton provided a deeply technology-focused update on the Group’s progress along the path to 5G.
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PremiumBT Group joins EU QKD research project
BT Group was flagged as one of the UK participants in a Europe-wide quantum communications research project.
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PremiumBT Group launches IoT-based smart cycling trial at Adastral Park
BT Group launched an Internet of Things (IoT)-based smart cycling trial at its Adastral Park technology campus in Ipswich, UK.
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PremiumCMA response highlights BT Group’s concern in new digital world
BT’s views on regulating digital markets outline Group concerns that global scale can overwhelm national and international competitors. While BT is keen to see digital dominance curtailed, there are worries that telco data practices could get swept up in new regulation. BT’s fragile television business seen as vulnerable to ...
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PremiumEE runs choir engagement programme to boost employee morale and NPS
EE is running a choir engagement programme at its contact centre in Merthyr Tydfil, to help boost employee morale, reduce attrition and absence rates, and increase its Net Promoter Score (NPS) at the site.
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PremiumBT commits to new international climate targets
BT Group was among 87 companies to commit to new international climate targets, which are aiming to help restrict global temperature increases to 1.5°C above pre-industrial levels and reach net-zero emissions by 2050.
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PremiumBT Group financial reports roundup, October 2019
Credit Suisse reiterated its “outperform” rating for BT Group. Woodford Equity Fund reported that it had acquired a 1.4% stake in BT Group. Berenberg noted the low valuation on BT Group, based on its current share price. Group CEO Jansen bought 584,000 shares in the telco during mid-September 2019. ...
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PremiumBT Group glad-hands investors as share pressure remains
While revised strategy plans for the UK were still bubbling, BT faced a tricky summer with a dwindling share price and investor concerns over operational challenges.