More Eventwatch Coverage of DTW - Ignite – Page 3
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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Vendor VoiceTeradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
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Premiumgiffgaff embraces AWS public cloud
Telefónica UK’s sub-brand MVNO goes “all-in on AWS”. Move accelerates product development. Years-long effort required changes in processes and skills.
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PremiumCanonical and Netcracker flag new Vivo contracts
CIO Kriger reveals progress with key IT projects Fusión and Pandora as part of ongoing work to upgrade Telefónica|Vivo’s systems.
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Strategy & ChangeEXCLUSIVE: Vodafone splits IT, networks to advance TechCo vision
New bifurcated tech network division of responsibilities. Group and OpCo trickle-down. Groundwork for delayed TechCo strategy and build-out. Promoted Scott Petty lays out vision of 5G-based telco resurgence, but warns Vodafone could become M&A prey if data monetisation puzzle remains unsolved. Further insight into Vodafone’s thinking behind 2025 tech ...
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Strategy & ChangeCFO Werner in box seat on Telekom’s data strategy revamp
Telekom Deutschland’s money man overseeing data-driven modernisation programme, including effort to meld siloes through over-riding data lake. Data strategy seen as key to growth, efficiency, and customer experience goals.
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Strategy & ChangeBT deploys bot to get top techies talking
“Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.
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Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
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PremiumElsewhere in BT Technology: open source on the wishlist
Calls for greater open source collaboration, BT breaking technology silos with ‘speed-dating’, persistent Emotet threat flagged.
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PremiumElsewhere in BT Tech: BT puts willingness to tackle legacy in writing
BT signs TM Forum’s Open API and Open Digital Architecture Manifesto.
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PremiumBT Group’s change of culture and strive for simplification
One theme of BT Technology’s 2019 Business Briefing event was the importance of cultural changes within BT’s IT department. The need to foster an environment more widely across the division and Group that will enable a digital transformation, driven by simplification and automation, was seen as an essential goal. ...
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PremiumBT Group supports 5G slicing template development
BT Group is among a collective of operators and vendors participating in the Riders on the Storm Catalyst project.
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PremiumInfosys and BT Group flag “multi-million pound” transformation savings
BT bringing systems virtualisation benefits forward into a hybrid network set-up through solutions developed in conjunction with Infosys under the auspices of the TM Forum. Greater network efficiency through NetSecOps expected to materialise alongside cost-savings and improved customer experience. Enterprise leading the way with new OSS deployment, and accelerating ...
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Strategy & ChangeDTW19: Vodafone Germany on charge to cloud payments
Long-running, Huawei-supported project said to have been met well, with customer experience and efficiencies benefits. Some compromises made on legacy and vendor retention.
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Strategy & ChangeHAL’s odyssey: Deutsche Telekom grows API framework to drive savings
Executives claim progress in Europe’s digitally-flavoured simplification plan, flagged at DT’s last Capital Markets Day. OneApp customer support platform nears full reach across Europe area. E-commerce and TV services next. Data-analytics layer in pipeline.
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Strategy & ChangeDTW19: Another Vodafone Group signal of coming partner platform refit
Vodafone recognises need for improvement in partner collaboration, to fuel 5G success. Chief Systems Architect looking to reshape IT, to help open-up while protecting “secret sauce”. TM Forum and University of Surrey among collaborators.
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OperationsBT Group scales new peaks with IT transformation expedition
The Da Vinci project is putting human-centric design at the core of BT’s IT approach, requiring a fundamental change in outlook for the telco. Higham’s programme helping BT cut IT costs by nearly 40%, while improving internal perceptions of the Group’s IT function through new services. Da Vinci approach ...
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Partnerships & AlliancesGoogle and telco: a beautiful budding relationship
Web services giant gees-up operator audience, stressing their go-to-market strength. Opportunities highlighted across network, IT, and services.
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Strategy & ChangeTelefónica/Vivo: opening Pandora’s box
CIO recounts experiences from digital overhaul of Brazilian operator’s sprawling IT operation.
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OperationsDigital transformation (DTW19): culture change, reskilling crucial
Reskilling employees fundamental to Wind Tre’s digital transformation strategy. Cultural and organisational change critical for digital transformation to be adopted at scale and to succeed. Operators must change their corporate identity to attract vital new talent. Wind Tre CIO sceptical of vendor marketing of new technologies.
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