EMEA Telco Leaders – Page 268
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PremiumBT Consumer completes customer service onshoring
BT Consumer flagged completion of the onshoring of all its customer service contact centres, which it claimed was ahead of a previously declared deadline of 31 December 2020.
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PremiumBT Halo gets new marketing push
BT launched its latest marketing campaign for BT Halo, the premium converged service family it debuted in 2019.
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PremiumBT urges customers to return old kit
BT launched an initiative to encourage upgrading and departing customers to return spent equipment.
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Public AffairsOfcom’s quarterly complaints report good news for EE
Ofcom’s quarterly Telecom and Pay TV Complaints report revealed comparatively positive numbers for BT Consumer’s fixed broadband and landline offerings, but mixed results in mobile, with EE excelling compared with a struggling BT Mobile.
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Public AffairsOfcom rebukes phone ‘locking’ policies
EE and rivals including Vodafone UK were rebuked by Ofcom for continuing the practice of ‘locking’ mobile phones to their networks.
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PremiumEE: Free roaming will survive Brexit
EE assured it had no plans to reintroduce roaming charges post-Brexit, despite warnings from the British government that Roam Like at Home arrangements may end for UK citizens visiting the EU
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PremiumEE’s Rapid Site adds 5G support
Rapid Site, EE’s managed solution for “prompt” provision of 4G fixed wireless services on construction sites and other temporary locations, now also appears to be supporting 5G.
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PremiumBT Mobile trials Underground Wi-Fi participation
A limited number of BT Mobile customers were invited to participate in a Wi-Fi trial on the London Underground.
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PremiumBT extends 5G mobile offering
BT extended its 5G mobile offering to all customers, reversing an earlier decision to limit the high-speed service to premium Halo packages.
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Public AffairsNew UK Telco Infrastructure Bill introduced
BT Group would have been pleased by indications that a bill aimed at making it easier for broadband providers to access apartment blocks in the face of unwilling landlords had received broad support.
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PremiumDeutsche Telekom expands scope of B2B reorg
Acronyms scrambled again as Group leadership pushes through B2B tidy-up. Leadership targets political battles between TDE and T-Sys. DT’s B2B focus remains somewhat fragmented.
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Network & InfrastructureMagenta Telekom quietly sets up own TowerCo
Group coy on plans but move opens up partnership and monetisation opportunities.