All Customer experience (CX) articles – Page 6
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Strategy & ChangeVivo updates BSS to improve service to enterprises
Ongoing work with NEC’s Netcracker will see Telefónica|Vivo upgrade its systems for selling to, and supporting, enterprise customers.
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PremiumO2 UK piloting ‘Shop in-Shops’ at NEXT outlets
Telefónica UK (O2 UK) is piloting a new “experimental store format” in partnership with British fashion and homewares chain NEXT plc in four of the latter’s stores.
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PremiumHrvatski Telekom shepherds Europe TV discovery reset
PANNET still alive and kicking after recalibration of objectives.
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PremiumVodafone UK customers hit with slow broadband speeds
Vodafone UK (VfUK) experienced slow peak-time broadband speeds for nearly one week towards the end of August 2019.
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PremiumPlusnet rated the most complained-about fixed broadband provider
Plusnet, BT Consumer’s alternative internet service provider (ISP) subsidiary, was rated as the most complained-about fixed broadband provider in Ofcom’s Telecoms and pay TV complaints update for the first quarter of 2019.
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PremiumInfosys and BT Group flag “multi-million pound” transformation savings
BT bringing systems virtualisation benefits forward into a hybrid network set-up through solutions developed in conjunction with Infosys under the auspices of the TM Forum. Greater network efficiency through NetSecOps expected to materialise alongside cost-savings and improved customer experience. Enterprise leading the way with new OSS deployment, and accelerating ...
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PremiumBT Technology discusses need for modernisation
BT’s Chief Platform Architect says that telcos need to prioritise the modernisation of their systems.
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PremiumT-Mobile US tight-lipped on service disruption causes
T-Mobile US (TMUS) was hit by a wide-scale service disruption on 21 August 2019, although remained coy on the causes.
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PremiumEE fined by ICO for unwanted marketing messages
The Information Commissioner’s Office (ICO) fined EE £100,000 for sending more than 2.5 million direct marketing messages to its customers without their consent.
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Network & InfrastructureRakuten Mobile at DTW19: first cloud-native mobile network operator (from a non-telco)
Inside the rebel base: CTO opens up on Rakuten Mobile and Reliance Jio green-field ventures. Network and customer experience reimagined for challenge to operator establishment. Can telco establishment translate experiences, with legacy encumbrance?
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Innovation (R&D)TM Forum DTW19: 2019 Catalysts spark pragmatic innovation
Rundown of key Catalysts, joint initiatives. More than 30 joint technology projects demoed, with assurance, partnering, and customer experience to fore. Operator preoccupations ahead of 5G include profitability and effectiveness of network slicing. Drones, emergency services, and healthcare among focus verticals.
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EventwatchTM Forum’s DTW19 event underlines need for collaboration and speed
The telecoms industry’s annual pilgrimage to Nice on the French Riviera is set to take on a somewhat different tone in 2020. France has become inextricably linked with the flagship TM Forum (TMF) event – apart from two forgotten years in Dublin – but, following its rebranding as Digital Transformation World in 2018, the event now looks set to transfer to Copenhagen, apparently in order to provide more space.
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Suppliers & SCMLivePerson indicates positive T-Mobile US engagement
LivePerson, the software vendor behind T-Mobile US’ (TMUS) Team of Experts and Message Us customer support channels, used a May 2019 Investor Day to paint a positive picture of how its engagement with the NatCo was going.
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PremiumBT Enterprise sets out to prove its worth
CEO McQuade is aiming to reframe BT Enterprise’s steady-and-profitable business in largely declining markets as a more forward-looking digitalised unit ready and able to deliver next-generation services to businesses small and large. Pace of IP transition to accelerate, and the potential rise of SD-WAN is now seen as an ...