All AI (artificial intelligence, machine learning) articles – Page 15
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Partnerships & AlliancesGenesys partnered for speech-based AI bot
TPG ties with Genesys and Google Cloud to launch an “upgrade” to its Vodafone TOBi chatbot. NLP integration set to improve voice channel triaging, with sales role touted in a future deployment.
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OperationsBT considers use of AI to expose vendor malpractice
Operator considering application of video analytics software from partner Vyntelligence to identify “incorrect behaviours” in supplier plants. Idea reflective of operators’ concerns over hidden ESG and security nasties in their vast international supply chains.
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OperationsAI not ready for bot-to-bot negotiation — BT’s Brown
Director of Procurement Strategy & Transformation says AI needs more training, but bot-to-bot purchasing “will come”. BT already implements AI tech to help select prospective vendors and optimise supply chain monitoring.
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PeopleDT moves AI beyond the lab with new lead
DT’s new head of AI, Jan Hofmann, signals broadening approach. Predecessor Claudia Pohlink takes on new role at Deutsche Bahn. Emphasis increasingly placed on AI-infused voice technology as a business enabler. Nemat giving thought to AI implications for society and suggests there should be a ‘Hippocratic Oath’ for AI ...
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Innovation (R&D)T-Labs taps Merantix for AI voice fraud detection
Deutsche Telekom’s research arm ties with natural language processing partner Merantix Labs to co-develop deepfake detection tool. Seen as a likely necessity for future AI robustness, and builds on broader voice tech from across the Group.
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Innovation (R&D)DT’s Nemat puts focus on the human factor at heart of AI
Nemat suggests there should be a ‘Hippocratic Oath’ for AI software engineers. DT programmes in place to reduce energy consumption and bias when training machines.
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OperationsBT’s Mehta keen on ‘massive’ Indian expansion
Chief Digital and Innovation Officer wants to make “full use” of digital skills in the country. Outlines “very, very different” challenges compared to UK marketplace. Wider digital transformation “almost like creating a new BT”.
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OperationsOpenreach turns to video AI to cut install snags
Infra provider claims install quality, efficiency, and consistency gains from roll out of video analytics software from partner Vyntelligence.
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M&AMastercard buys former DT investment Dynamic Yield
AI-based customer experience personalisation platform picked up by Mastercard from McDonalds. Deutsche Telekom Capital Partners first invested in 2017.
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PremiumElsewhere in Vodafone Partner Markets: Vodafone TV to end in NZ
Developments from around Vodafone’s soft-power network: New Zealand’s Vodafone TV to be retired in 2022; MTS subsidiary acquires facial recognition specialist VisionLabs.
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Strategy & ChangeElsewhere in Telefónica Group: €100m spent on HQ digital refurb
Telefónica splashes out €100m on HQ digital refurb; Prosegur plots LatAm expansion with “ally” Telefónica.
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Venturing & InvestmentsWayra buys into robotics startup
UM Autonomous Systems attracts €2.3m investment. Wayra additionally backs software solution developer Cobrainer.
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Products & ServicesBT ramps up security focus with Eagle-i launch
Platform takes “proactive approach” to cybersecurity. Slimmed-down partner portfolio and Safe Security investment tagged as key enablers of new approach.
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PremiumElsewhere in BT Global: ThousandEyes tool integrated
Cisco-owned network intelligence tool integrated; emergency alert system contract bagged.
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Innovation (R&D)Froment-Curtil highlights TOBi’s expanding role amid digital focus
TOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment-Curtil sets out his stall as Group CCO.
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Partnerships & AlliancesDeutsche Telekom IT Solutions ties with AWS for DevOps focus
New taskforce to adopt agile working methods with AWS engineering support. First project will focus on AI-based customer assistance solution from November.
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PremiumElsewhere in BT Technology: ADTRAN acquires ADVA
BT networking partner duo join forces as ADTRAN Holdings; growing need for data fabric architecture underlined by BT’s Perkins.
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Strategy & ChangeElsewhere in T-Mobile US: identity verification solution on trial for call scamming
TMUS’s B2B push moves forward with Lumen and Volkswagen tie-ups; NatCo stamps down on call scamming; AstrumU ramps up military vet recruitment drive.
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PremiumTelefónica’s alarms JV adds new smarts
Commercial efforts have taken a toll on ARPU at Movistar Prosegur Alarmas.
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Strategy & ChangeElsewhere in Vodafone Europe: partnerships secured to showcase 5G
Vodafone OpCos secure partnerships to showcase 5G use-cases in Germany, Greece, and Italy.